Hotel Terme Neronensis in Pozzuoli

Horrible experience at this hotel. I had booked and prepaid a superior room at this Hotel which is located over 1h away from Airport or city center by public transportation. Landed at 10pm and found out there was a strike of public transportation, taxi cost 100€ to get there, called the hotel to ask if possible to have a refund and get another hotel, but hotel manager Mrs Miriam Lofredo declined any refund, although the booking was made directly with them. So no refund whatsoever, I decided to make my way there and not waste the booking and the money I had paid. When I finally got there past midnight I was told at reception that the room had been sold to someone else in the meantime!!! So they refuse to refund but they have no shame selling the same room that was already paid for to someone else!! We were given a spare room instead, in the basement, cold and humid, AC/heater not working, and not even a refund of any kind. We left at 7:30 am after a sleepless night. Not an apology or anything from the hotel. Horrible place, and horrible management.

DO NOT STAY HERE! Do not book third party. We booked through ******* and were charged before arriving. When we did, we were given a room that the door didn’t close let alone lock or have air conditioning. When we asked to move, we were given a hotter room with no ac, and eerie noise, odd scent and filth. They refused moving us to a functional or clean room so we asked for a refund. They refused, saying we’d already ‘dirtied two rooms’ and had nothing that fit the ******* room. I had ******* involved, who claimed they were unable to do anything and we ended up rebooking in further Napoli, changing our whole itinerary and losing the entire booking fee. It felt utterly intentional putting us in a room with a door that didn’t even close, then blaming us for wanting to move to a safe, temperature controlled room as paid for.
Do yourself a favour and stay anywhere else and don’t ruin your trip like we did with this horror or a ‘hotel’.