Hotel Palazzo Esedra in Naples

Let me preface this by saying I’ve traveled extensively across numerous countries, staying in everything from Airbnbs to hostels to luxury hotels. With that said, this so-called four-star establishment barely meets the standard of a poorly maintained two-star hotel in a developing country.

For the sake of brevity, I’ll outline my grievances clearly:
1. The air conditioning in my room did not work.
2. The control panel in my room was physically damaged and completely non-functional.
3. The air conditioning across the entire complex is intentionally shut off during evening hours.
4. The hotel reeks of hydrogen sulfide—a suffocating, sulfuric odor that permeates the halls.
5. Opening the windows only intensifies this stench.
6. My friend’s room had bed bugs.
7. My own room contained multiple insect species (thankfully, no bed bugs found).
8. Despite repeated complaints to the concierge, I was told my air conditioning was “working”—only to later learn that management disables it at night, and that I should “open the window” to vent the heat… directly into hydrogen sulfide fumes.
9. The possibility of rodents crawling through my open window was a viable concern.
In summary, this “four-star” property operates closer to a hostel with plumbing issues and pest infestations than a reputable hotel. The management’s indifference and lack of transparency are unacceptable.

Positive notes:

1. WiFi worked
2. Close proximity to Napoli's soccer arena

Stayed for one night. Decent location being central to trains and Napoli stadium. Gated parking. Big disappointment was there was no air conditioning. Picture is of the thermostat in the room. Even with the window open which we were told to do to compensate for the air conditioning being shut off for the hotel, my room did not drop below this temp, nor for the other 2 rooms being occupied by my group. If the air conditioning were on, my review would be different, but little difficult sleeping in warm conditions like these.