Best Western Signature Collection Hotel Paradiso in Naples

Absolutely terrible stay here. In the name of balance I'll say that the views here (from the restaurant at least) are beautiful. And the plunge pool, if you book it early enough in the day, is also nice and private. But that's where the good stuff ends. The staff here are mostly rude and abrupt, barely understand English, and made me and my husband distinctly uncomfortable the entire stay. It is a cheap trick to call this hotel four star - only the lobby and the views are four star, the rooms are basic at best, think Travel Lodge, with only the scarcest of amenities. We were only given one teaspoon every single day, I'm not kidding, and our shower leaked the bathroom out every single day. It takes the rotten biscuit to have to pay a higher rate in room tax for a four star hotel and get what is definitely not a four star room.
Our room faced onto a railing and a wall, and with it being under the restaurant, there was noise all hours of the day and night. In addition, the lighting was terrible, it felt like night all the time, and with it facing onto the main street, we couldn't have the curtains open without sacrificing privacy.
The food situation was a nightmare. The website is misleading, saying it serves a variety of meals - it actually serves ninety five percent seafood, which I cannot eat for health reasons. When we asked the hotel if they could put together a simple pasta dish, or anything else, all they could stretch to was offering some ham and cheese, which is not a meal! In addition, they serve the same menu every single night, and even the lunch time menu is the same as the dinner menu. The breakfast buffet is easily the worst I've ever had in any hotel. The meats and cheeses are the thin cheap stuff you'd feel bad giving to the dog, never mind a person, they don't even have orange juice, and they only serve some hot tiny cocktail sausages and scrambled eggs in the way of hot food. The coffees and hot chocolates are filtered - we paid ten euros for two very unpleasant hot chocolates on the first day and never made the same mistake again.
I've got to say, beauty in no way makes up for the multitude of sins this hotel is guilty of. It's a hundred percent revenue over quality and comfort of guests, and it shows.
I can only imagine all the five star reviews are from people the hotel knows, since they all happen, conveniently, to be fellow Italians rather than tourists - perhaps the staff can only stretch to friendliness with other Italians?
This hotel is not worth the cost, don't be deceived. We also thought the bad reviewers must've been exaggerating before we came here, and found out the hard way that they were a hundred percent right.
The hotel is up a massive hill and hard to get anywhere, even the nearest shop is a half hour walk away. Like I said, all you can count on is the view, and it's not enough for a good time, especially if you're staying for more than a weekend.

Very Disappointing Stay
We chose this hotel mainly for the mini pool/jacuzzi, but were never told in advance that it required a booking. By the time we arrived, it was fully booked, so we couldn't use it at all, a huge letdown since it was the main reason we booked here.
The only positive was the nice view. We also had an issue with the AC in our room, so we had to move to another room. The breakfast was very average, and the room lighting was poor, making it feel dim.
Overall, this was not the experience we expected and definitely not worth the price.

Hygiene: a little gray
Environment: Nice view but too far from the airport, high-speed rail station, and downtown shopping
Service: Although I am not satisfied with this hotel, the attitude of the staff is quite good
Facilities: Fall asleep with moonlight on your face at night. Please see the picture. It feels like my grandma's house when I was a child. There were no blackout curtains in that era. You woke up when it got light in the morning. There is a blackout board outside the balcony, but it can't be removed at all
The room is very small. It can be said that it feels like a Japanese hotel, but it is too old and the room is terrible. I won't take pictures to avoid wasting my phone memory