Royal Suite Trinità dei Monti in Rome

The room was beautiful, the staff was fantastic. The only issue was the room was too warm.

A bit odd but mostly comfortable.
Air conditioning worked. Paint in the room chipped in many places. No hot water in the morning for a shower. Cars cannot come to the door so you need to be able to walk to taxi stand. Quite noisy in the evening at the Spanish steps. Decor is quite odd and very dated. Hard to find because it is an upper floor in what looks like an office building so you have to look for a little plaque on the side of the door — it doesn’t look like a hotel. They will recommend the restaurant across the street which is not very good.

This hotel was a splurge for us and we booked it for the location and hopes to experience a true Italian vibe for our 30th anniversary. While the hotel location was excellent (we overlooked the Spanish steps), the staff was not friendly, we were not allowed to bring any outside wine to celebrate our 30th anniversary on the terrace in our room, and the wifi was terrible. The shower leaked all over the floor as the glass doors didn’t seal properly. On the positive side, the bed was very comfortable and the room was very clean.

We would normally rate 5*, as this is our second time at this hotel. We love it there. This time unfortunately was not as perfect…we had a terrible send off. We checked out early morning and went down to wait for our car pickup to the airport, which was scheduled for 7:30. Once we went downstairs, we realized we could use the breakfast coupons we had initially refused ( we were told breakfast opened at 7:30), because the restaurant was indeed open as of 7:00. We rang and rang and rang the bell for 20 minutes to be allowed upstairs, and there was no answer. We then called and there was still no answer…and there was no driver to pick us up either ! We then started to panic a bit, so we walked to the close by taxi stand and luckily there were a few taxis ready to go. We left , and while driving to the airport, received a call from the initial driver telling us he had arrived to pick us up. He told us that he was ordered to come for 7:45, and not 7:30. We explained what we had done, for fear of being forgotten . We then received a call from the hotel, wondering why they had missed a call from us. They claimed to have never heard the bell ring, nor the phone all. Very very very disappointing send off…. Especially from à hotel that cost us 1500$ CDN for 2 nights.

We were never shown the second access to hotel on top os Spainish steps, the air conditioner was not easy to use. It was VERY loud throuhgout the day because of construction. Breakfast times very limited. We never got anything eother morning and then we were told we needed to pay 5 Euro for two bottles of water when we left!!!