Baia di Conte Resort in Alghero

HORRIBLE THIS IS THE WORST HOTEL I'VE BEEN TO IN THE ENTIRETY OF EUROPE. Allow me to explain why:

- For starters the hotel is at a state where you cannot distinctively tell wheter or not it has just been built or is about to be abandoned, the walls are comepltely degraded, the evelator does not work, bars are abondoned.

- The rooms are nothing like the pictures DO NOT BE FOOLED, I recieved my room and my bed sheets had holes in them. The bathrooms are disgustung our bath had hairs in them, and the toilet looks abmysal

- The pool area is extremely loud and it CANNOT be deemed as relaxing to any extent, not to mention the pool where all drinks are dilluted with ridiculous amount of water. Being served a bad Coca Cola is a first for me considering it takes no effort or skill to make

These are just the main points I could write a university level report on why this hotel is a NO GO, the only decent thing about the hotel is the beach, which is all natural and the hotel has no control over. So in other words everything they touch turns into a disaster

Don't believe the good rating, read first the English reviews (not those translated into English). First I will explain why the hotel is discriminating against international tourists. They have an events/activities team which organise games on the beach, at the pool and have a show every evening. Saturday is usually when new sets of tourists arrive so they have a Welcome Show. Everything is in Italian - which makes sense considering that the majority of tourists are Italians. However there were plenty of Polish, Germans, English, French or Romanian tourists. Unfortunately the MC - David - doesn't acknowledge them at all. He was asking, in Italian, where the new guests are from. Went through each Italian province, north to south, even asked about Vatican and San Marino. But not a simple question: are there people from outside Italy? Or to say in English: Welcome to our international guests! 5 simple words. Nothing. We were approached on our first day by 2 members of the entertainment team. When they heard that we are speaking English they just went away. That was all their interaction with us in the next 7 days. I've seen them go around talking to Italian guests, on the beach, at the pool, in the restaurant, inviting them for various games, advising what's next in the day. Not once someone came to us because they knew we speak in English. They were chatting with children, organising games for them, were taking children for walks, even had a show with children as performers. Nobody came to ask our son if he wants to participate. Poor him, he wanted to go to the show every evening hoping that one of team members will come to speak with him, invite to dance or participate in the games. And every evening he left sad and frustrated that he's ignored. They were going everywhere in the outdoor theatre, speaking with Italian kids, knowing many of them by name, chatting with them. And this discrimination applied to other international families, that's why they were not participating in games and not even bothering going for the evening show. Now about the hotel. First of all, on top of what you pay online, they will ask you for a resort fee - Tessera Club. Which I wouldn't mind paying if it was worthed. They say that this is for having tennis courts, pools, sunloungers available. All the things that Spanish or Greek resorts are providing in the normal price - I mean that's why we are booking a seaside resort. However, although those facilities are there, no one is telling you how you can use more than the pool and the sunloungers on the beach. Beach is sandy but when reaching the water is all rocks, so we went to the public beach where is all sand. There is a kyosk in front of the reception where we were getting ping-pong bats and balls. That theoretically has a schedule (a limited one) but even during those hours, many times you can't find there anyone. And still don't know how the tennis or paddle courts were working. Check-in is only from 5pm. If you

They gave us a room prepared for 2 people, even though we were 2 adults with 2 grown children. I explained the situation to them and they said that there was no one from the cleaning service at that time to give us linen. We slept on beds without linen and pillowcases without linen and dirty. The room was terrible, you could hear dozens of generators and the balcony was welded so that you couldn't go outside, the place where that infernal noise was coming from. The next day we went to the reception to change the room and the reception manager thought that I had thrown the card a bit rudely at the reception, which is why he also threw a card in my eye and told me to get out of the reception and that he had nothing to talk to me about. No excuse for sleeping like in a train station, quite the opposite. The attitude of the reception staff ruined any good impression I had of this hotel. We bought an all-inclusive stay and although there were only 2-3 types of drinks included, they served us even those with contempt, as if we were begging for alms. The attitude of these employees is certainly accepted by the managers. I also worked as a receptionist but I have never allowed myself such an atitude.

Not a 4 star hotel more like a 2 star. The room we were initially given had no view and overlooked the back of restaurant, a flat roof with air con units. The room was small and shower curtain was annoying and not very hygenic. The hotel is Italian only and does not cater for international guests. The kids club was also Italian only and my daughter was left on her own to enter a quiz all in Italian. We arrived at lunch time but could enter our room until 4.30pm! Just what you wanted after travelling since 5am!This was not displayed on the TUI website. The bread and croissants were always old and stale, and the drinks were terrible machine ones. The pizza was very good. The resort is in the middle of nowhere and very little activities, 45 mins to nearest town on the bus. The gym had lots of broken equipment. TUI support was supposed to respond within 30mins, but took days to get a response. Lots of maintenance issues. Rude hotel staff although the entertainment staff were very good. Very loud music until 11.30pm. The kids disco only started at 9.15pm! The sandy beach was very good. 10 mins walk from the hotel is a nature reserve, lots of trails and you can rent golf carts if you book in advance, this is not advertised anywhere.