Koko Hotel Kobe Sannomiya in Kobe

Definitely steer clear of this hotel!! The hygiene is absolutely appalling. First, to access the hotel, you must take an elevator or stairs from the ground floor, but the elevator has no air conditioning and the ventilation system is so poor it's exceptionally stuffy and hot. There were no welcome drinks or even drinking water in the lobby. The hotel corridors reeked of stale socks, clearly due to the carpets not being cleaned for years. The elevators also had a bad odor, and they even sprayed air freshener, which somehow made it even worse. Upon entering the room, there was a strong, stale smell. The entire place felt incredibly old and dilapidated. The disposable slippers are extremely thin and slippery, posing a fall hazard when going up the bathroom steps. If they don't replace these, they're practically inviting a lawsuit when a guest slips and falls. They made the hallway incredibly narrow just to fit a wardrobe, while also cramming in too many beds, making the room feel increasingly cramped. It's utterly baffling. The air conditioning buttons were unresponsive; you had to press them really hard to get any reaction. None of the light switches were grouped together – you had to find and turn each one on individually. There was also no main overhead light. All the lights were yellow, making the room feel incredibly dim. The bed offered poor support. The communal ice machine was filthy, covered in hair from God knows where. The hairdryer in the room was also dirty. It's no wonder there are so many negative reviews; I deeply regret staying here!!!