Sotetsu Fresa Inn Kawasaki-Higashiguchi in Kawasaki

Out of dozens of hotel stays across four trips to Japan, this was by far the worst. First, the room I was given didn't match my booking. Trip.com reimbursed me, so I thought that was settled. But then, I came back drunk at night and couldn't open my door. I went to the front desk, asked for my room number, and was given a different room (presumably the hotel assigned one matching my original booking after Trip.com lodged a complaint). I then realized my luggage, passport, and money weren't there! How was I going to get back home? My head was spinning. I was already drunk, feeling terrible. I then moved back to my original room, escorted by a female manager whom I lectured thoroughly. The next day, I found that she had taken my check-in slip and breakfast vouchers (which had my room number and issuance time on them). She said she 'took' them, but in reality, she stole them! Because she took something that belonged to me without my consent. Afterwards, they slipped an apology letter under my door, but it completely disregarded the facts, claiming it was because the cleaner hadn't properly locked my original room and that I had simply gone to the wrong room. This made me deeply understand how some Japanese people, while apologizing, completely ignore the truth, much like their denial of the invasion of China and the Nanjing Massacre. They will never admit their own mistakes. I asked: 'Why did you steal my check-in slip?' By stealing my check-in slip, you can then falsely accuse me of going to the wrong room. Anyone who has stayed in Japanese hotels knows that the doors auto-lock; they don't stay open like some of our doors if not fully closed. This point made me extremely angry. I checked in around 2 or 3 PM. I hadn't had a single drop of alcohol. Would I really walk into and stay in a room that wasn't mine? Does that logic make any sense? It's not like I didn't pay. I paid for a deluxe twin large room, and you gave me a small one (I contacted Trip.com at the time, and they compensated me for the price difference). I don't need anyone's sympathy for my experience. I'm just telling you, if you're okay with Japanese people treating you this way, then go ahead and stay at this hotel. Get a taste of the bad people in Japan, just for the experience.