Elite & Meatador Hotel in Astana

Very close to US embassy, at first time hard to find entry to the apartment reception.

Perfect location, lovely place, clean and quiet, great staff

We booked the hotel through the app and paid immediately, then checked in in the evening upon arrival! It's located in an upscale area, and the view from the window is simply captivating! We loved everything about it! There's Wi-Fi, a private kitchen, heated floors, and the room was warm, I'd even say hot, we had to open the window! I highly recommend it…

What they call the Elite Apart Hotel is actually a few separate rooms in a very strange, huge apartment building (one of the blocks of the Highvill residential complex). It feels a bit abandoned – the common corridors have cracks on the walls and ceiling, it's pretty dirty everywhere as if the floors aren't really cleaned, and you wait for the elevators for an incredibly long time. The code for the main entrance door to the building often doesn't work. There's no navigation inside the building, despite having different entrances and a very weird floor numbering system – it turns out D1 to D6 are parking levels, and then the residential floors start from 1. By the way, there’s no physical key for the room; you enter with a code, and I’m not sure if these codes are ever changed. We practically stumbled upon the reception, deep inside the 6th floor, in a room where part of it was covered with plastic film and undergoing renovation. The two-room apartment itself was generally okay, in better condition than the common areas of the building. It's large, as shown in the photos, well-equipped with plenty of amenities, but a bit worn in places – wallpaper peeling in some spots, laminate coming off the chipboard on some cabinets, and a window stopper torn off. The room temperature couldn't be adjusted, and it was too hot. The room cleaning wasn't thorough – dust and hair in the pull-out sofa, stains on the bedspread, and dirt on the shower walls with some mold. We showed the dust and dirt to the manager; she took photos but didn't send any housekeepers.

On the plus side, the location is very convenient. It's a 3-minute walk to the US Embassy, so many people stay there when coming for visa interviews.

Check in was easy, transportation was offered

The apartment was great. The 24-hour front desk was very convenient. Everything was clean and well-maintained. We particularly liked that there was ice in the freezer. But the toilet was truly a standout feature! It could do everything: wash, dry, and it even had a heated seat. All in all, we were very satisfied.

Located right in front of the embassy, ​​it offers excellent security and excellent facilities.

And since it's an apartment-style hotel, there are no issues with utensils or food.

Very good and convenient check-in

Excellent hotel. Great service
The room was very spacious, clean, and had the amenities we needed. Breakfast was delicious and with many choices; it was a very wide buffet spread. The people in the reception were very helpful, not just on checkin and checkout, but also in giving directions to spots

A very cool modern hotel. We only contacted the reception upon check-in, other issues were resolved through support in WhatsApp - everything is very prompt, the best solution I have seen in hotels. A huge plus is the lack of key cards for the room - just enter the code on the front door and that's it! The room is clean, spacious, iron, hair dryer, free Wi-Fi, YouTube, there is everything you need for even a whole family to stay. The hotel itself is located in a residential complex, the locals are very cultured, friendly, always ready to help. The location of the hotel is convenient for walking and by bus. I do not recommend the coffee shop downstairs Coffee Boom - long and expensive, but the supermarket 2 minutes away Interfood with an excellent selection of pastries and ready-made meals is very good! Also, further from the US Embassy there is an incomparable restaurant Paradiso with simply incomparable manti! In general, I recommend the hotel!