Jannat Resort, Koi Tash in Bishkek
✅ Highly praised service with reception staff described as 'super fantastic' and 'very polite and generous' ✅ Excellent facilities including a heated pool, sauna, massage services, and a children’s playground ✅ Strong Wi-Fi signal and free parking received perfect 10/10 ratings ✅ Spacious superior rooms on the 5th floor with balconies and mountain views ✅ Good conference facilities and a restaurant offering European cuisine with buffet breakfast ❌ Some guests found the building structure somewhat old and in need of renovation ❌ One serious safety incident during breakfast involving hot oil splash with delayed medical response ❌ Limited restaurant options and inconvenient transportation noted by some visitors ❌ Breakfast quality received mixed reviews and was described as 'not impressive' by at least one guest ❌ Some rooms considered outdated despite the overall high rating
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Description
Jannat Resort, Koi Tash is a 5-star hotel built in 2011, located in a remote scenic area of the Ala-Too Mountains. The resort offers a range of amenities including a heated indoor pool, sauna, steam bath, massage services, and a fitness center. Guests can choose from several room types such as Standard Family rooms and junior or Pasha suites, all featuring balconies with mountain views. The property includes a restaurant serving European dishes with a daily buffet breakfast, as well as a bar and terrace for relaxation. Free Wi-Fi and parking are available, and the hotel provides bicycle rentals and meeting facilities. Families will find a children’s playground and game room on site. The hotel operates 24-hour reception and offers express check-in/check-out for convenience. Soundproof and non-smoking rooms ensure a comfortable stay. The location and service consistently receive top ratings, reflecting the staff’s attentiveness and the quality of the facilities.
Location
Jannat Resort is situated in the village of Koy-Tash, 29 km from Bishkek city and 49 km from Manas International Airport, making it accessible yet peaceful. It lies 21 km from the Ak Tash ski base, with the ski lift approximately 21 km away. Adjacent to the hotel is a museum and garden that highlight Kyrgyzstan’s cultural heritage, accessible via a hike up mountain stairs. The remote mountain setting in the Ala-Too range offers fresh air and scenic views, while being close enough for day trips to Bishkek or the airport. Shuttle service is available upon request, facilitating transfers.
Tips
- If you plan to ski, allow extra travel time since the ski lift is 21 km away.
- Book a Superior room on the 5th floor for more space and better mountain views.
- Consider bringing snacks or arranging transport, as some reviews mention limited restaurant options and inconvenient local transportation.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Newspapers
- Gift shop
- Garden
- Terrace
- Early check-in
- Late check-out
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Safe (in room)
- Ironing
- Laundry
- Shoe shine
- Telephone
- Bar
- Breakfast
- Breakfast in the room
- Restaurant
- Internet access
- Shuttle
- Airport transportation
- Tour assistance
- Library
- Bike rental
- Barbeque
- Parking
- Indoor Pool
- Heated swimming pool
- Business center
- Event facilities
- Conference Hall
- Cycling
- Fitness facilities
- Massage
- Sauna
- Playroom
- Children's playground
- Family/Kid Friendly
Hotel view
Video: Jannat Resort Koi-Tash
Map
Reviews
The breakfast spread could be a little better, not much choice there and the menu was repetitive.
We ordered lunch and dinner but not much choices, slow service, once in the middle of dinner they were out of pizza dough!! that aspect needs a lot of improvement.
Staff is friendly and helpful.
I stayed two nights. Highly disappointing experience. I read other reviews and noticed that management seems to respond to reviews, but it does not appear that meaningful action is being taken to improve the service. The price is high for what is offered. I am prepared to pay a higher price, but I expect at least a minimum level of professional service in return.
We also went hiking, but there were no clear signs showing how to access the stairs up into the mountains or the horse stable. The hotel itself needs serious maintenance. I noticed broken and outdated areas throughout the property. The paint on the building was peeling and clearly needed proper waterproof painting.
On our last night, I went to the spa to book another massage. The masseuse repeatedly asked me to move my massage to an earlier time, even after I said no. She was clearly disappointed because she wanted to leave work earlier, as she told me. I could not change the time because I had just had lunch and needed time to digest. She continued pushing me to move the appointment, and as a result, I cancelled the massage. A spa experience should be relaxing, especially when the price is quite high.
Having lived in Switzerland, France, England, and now the United States, and having stayed in many five-star hotels over the years, I can say with confidence that the standards at Jannat Resort did not match the price. The attitude of the staff was well below average.Hotel staff needs serious professional training in hospitality.
Overall, the hotel staff deters guests from wanting to return. Instead of offering a warm and welcoming experience, they make guests feel as if they are doing them a favor, or as if guests are staying at their mercy rather than paying a high price for a supposedly premium experience.
Overall, I would give three stars for the amenities and service, but only one star for the staff. The resort has potential because of its location and facilities, but the hospitality, professionalism, service quality, food quality, communication, and maintenance need serious improvement.
The girls at the reception was super fantastic to solve one problem I have with Trip.com. Very bud attitude from Trip.com and excellent support from the hotel recepionist. Special thanks to Miss Aliya Avaskanova (Aliya Avaskanova)
After paying, you receive a set that includes a bathrobe, towels, and slippers if needed. You also get a bracelet that opens your locker in the changing room. The men’s locker room is quite spacious and has a hair dryer. After a changing take a shower first.
The shower area is located in a separate room that also has a relaxation area with lounge chairs. From there, you can access a small sauna and a hammam that are for men only. As far as I know, the women’s locker room has similar facilities. I really like that there’s an option for those who prefer a more private sauna experience 🧖🏻
From there, you can move to the main pool area either through a corridor or by going outside. The pool itself is very large, and the greenery around it creates a really pleasant atmosphere. There is also another sauna near the pool that can be used by everyone.
What impressed me the most is the garden — a large area with plants and benches 🌴It’s especially nice to spend time there in winter.
Another feature you shouldn’t miss is the salt room. However, in winter it’s not very comfortable to get there because it’s located in a separate building outside.
Next to the pool area there is also a large restaurant where you can have a meal. And you’ll probably want to eat, since the spa price covers the whole day.
The only downside I noticed is that some of the stairs can be slippery. Also, the number of stairs makes the space less accessible.
Overall, I had a very enjoyable experience here and I keep wanting to come back again and again :))
Price:
2000 KGS on weekdays, 2500 KGS on weekends
Frequently asked questions about Jannat Resort, Koi Tash
What types of rooms are available at Jannat Resort, Koi Tash?
The hotel offers Standard Family rooms with balcony and view, Standard Double rooms with balcony, Standard Double rooms with balcony and view, Double Junior Suites with balcony and view, and Pasha Double Suites with balcony and view.
Is there a swimming pool at the hotel?
Yes, Jannat Resort features a heated indoor swimming pool.
How far is the hotel from the nearest ski lift?
The ski lift is approximately 21 kilometers from the hotel.
Are pets allowed at Jannat Resort?
No, pets are not allowed at this property.
What dining options does the hotel provide?
The hotel has a restaurant serving European dishes with a buffet breakfast available daily from 07:30 to 10:30. There is also a bar and a terrace for drinks and relaxation.
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