Hostel Malti Budget in St Julians

Disgusting hostel, it's revolting to sleep there.

This was by far the most disappointing hostel I've ever stayed in. The staff was very rude and refused to give me a blanket and pilow last night for the accomodations. Also I attempted to purchase a beverage from the vending machine and the machine didn't not work. After informing the staff they told me that it's not our responsibility and tough luck. I was not reimbursed by the hostel for this conflicting issue. The guests in the hostel were also very shady and my food was stolen from the refrigerator. Trust nobody in this establishment as the building management is completely dishonest to say the least. I will reiterate that this was by far the worst hostel experience I've ever experienced.

Dear Booking / Hostelworld Support Team,

I am writing to request the immediate refund of my reservation at [property name] in St. Julian’s, Malta.

Due to unacceptable sanitary conditions, it is impossible for me to stay at this accommodation. The place is in a deplorable state, representing a risk to my physical and mental health.
I am attaching photos that clearly show the real situation.

In addition, the property manager, Ms. Paulina, called me and referred to me as “crazy”, without even knowing me, which I consider disrespectful and discriminatory behavior.
This situation has severely affected my well-being and worsened my anxiety condition, making it absolutely impossible to remain there.

Furthermore, according to the booking terms, if the cancellation is made less than 48 hours before arrival, only the first night’s stay may be charged. However, I was charged the full amount before my arrival, even though it was clearly stated that the remaining balance should be paid in cash upon arrival.
This represents a violation of the booking terms and conditions.

This money is the only amount I have for accommodation or to leave the island, so I urgently request a full refund of my booking.

Thank you for your prompt attention. I look forward to your immediate response and resolution.

Sincerely,

Honestly, the room was so unclean—with a horrible smell that hit me the second I walked in. It felt like the place hadn’t been properly cleaned.

It was also incredibly noisy. People were shouting, doors slamming at night, and no one seemed to care about quiet hours.

The hostel especially the upper deck area getting up there was a pain.

Overall, I felt like I got way less than I paid for. Wouldn’t stay again.