We had the worst hotel experience in Hyatt Regency Malta. While my mum was taking a shower at the hotel room, the water suddenly stopped. We were told by the Front desk that it was something to do with the water pipe system and there was nothing they could do about it. My mum was coated in body gel at the time, and the situation was so chaotic. The rest of us also didn’t get to shower and had to go to bed in a body drenched with sweat. Not only so, the hotel door lock ran out of battery, and we could not enter the room with our room cards!! This is totally unacceptable for a 5-star hotel. Shouldn’t you at least check the door battery before letting guests to check-in to the room?

When we brought up the issues again to the Front desk while checking out, the manager Anna avoided speaking to us directly and simply relied on the junior staff to deliver her words. In the end, they only offered to pay for our transport fee (which costs only 15 euros) to the airport as a compensation for the horrendous experience we had during our stay, and the transport service they arranged was terrible. The license plate of the private car Anna arranged for us was different than the one she had told us. The driver said he had texted Anna and told her about the change, but we were not informed about it. We had to ask the doorman to call Anna to confirm if it was the car she booked for us. I booked this 5-star hotel hoping to provide a relaxing stay for my parents (both of them are above 60 years old) while traveling, but I am deeply disappointed by the experience in this hotel.