Amansala Resort in Tulum

While we loved the beautiful beach and Amansala hotel property, we were disappointed with our overall experience and with our accommodations even after moving rooms. The hotel is situated on a busy road, with ATVs and trucks passing at all hours and the first room we were in #23 was directly on the road. The second room was a musty, small ground level room with a bed so hard we had to sleep on beach furniture. While many staff were kind, ultimately the communication from the hotel was scattered and disorganized and we felt like the guest experience wasn’t a priority. We paid too much for the value of what we received here.

This was our second visit to Amansala, and probably our last. At least for a while. On our first visit, my wife and I picked this property because it's located in a relatively calm part of Tulum's beach - which can be noisy if you are not careful - and it offered a good amount and variety of wellbeing activities (yoga, some fitness classes, etc.) and food options. On this second visit, none of those activities were available. There were no fitness classes, no yoga, no guided meditations, and, to make things worse, they tried to skimp on the breakfast saying that their definition of "Continenatl breakfast" does not include bread. Yes, that's right. Bread. On our first morning in Amansala, they tried to make us pay $5 for 2 pieces of toasted supermarket Bimbo-like bread. We contacted Expedia's concierge service, and they immediately backtracked. Also, be aware that you will have to pay $25 per day if you want to use the AC during daytime hours, and about $40-$50 per person for OK-but-not-great lunch or dinner. The fact that we visited during low season may have impacted the level or service, or maybe it's a bad management issue. Whichever it is, Tulum is in the midst of big changes, and not all of them are for the better. They are trying to cater to a more exclusive crowd by hiking up prices on everything, but the service is not there yet (i.e. we regularly paid $50-$100 per person for pretentiously plated but mind-numbingly mediocre food). Beware.