Hotel Maya Yucatán in Merida

I regularly stay in hotels all over Mexico a few times per month for my work , unfortunately I have never had a worse experience than I had at Hotel Maya Yucatan
I expected that it being associated with Kavia a large chain , it would be ok, but boy was I wrong!
First off the hotel room was a lot more run down that it shows in the pictures , it needs a lot of maintenance, there was mould in the shower corners as well as in and around the faucet, then the linens were stained , the towels some of them either had stains or had rips , they never even left a had towel for us , and in some days they didn’t even change the towels
But that was not the worse , during more than half of my stay there was no hot water when I needed to shower. Now I was there for work and had to be out by a certain time , and everytime this happened I called reception , and either they didn’t answer or they just said it would be fixed shortly and an hour later I still couldn’t take a shower and I was late for work , thanks to this
The only way the staff would actually do something about it ( and even then it would take them 20 mins plus) would be if we physically went down to the reception and refused to leave them until they fixed it, this didn happen only once , it happened 4 times

And on top of it the attitude from the staff was horrible , instead of helpful …
Oh yeah and on the last day there was a dead cockroach outside of our room that no one ever swept up
Save your money and don’t stay here !

Hotel Maya Yucatan by Kavia. Merida,Yuc. bn
Review.

First of all, my compliments to the photographer. The hotel IS NOT like it shows on pictures anymore.
I DO NOT RECOMMEND IT !!!!

This hotel clearly needs maintenance badly, the first room they put us in on the top floor had a strong humidity odor, mildew growth on the ceiling, and warped floors. Definitely nothing like the pictures we saw on *******.
Shame on ******* as well, for not checking what they are selling !

I will not even mention their silly excuse at the front desk about our complaint of the room condition…However, they moved us to another room, and let’s say it was “a little better”, if you don't mind waiting 3 days for them to replace the shower head, while you have to shower with the water coming out of the broken side of the shower head (actually, the videos that we have of the shower are kinda funny)

Anyway, my advice to everyone that reads this review is NOT TO STAY IN THIS HOTEL.
On top of everything, the night before our check out, some of our things were missing…
I do have to say, however, the people in the hotel were nice. My guess is, there is a serious management problem.

There are MANY little hotels nearby, cheaper and way better. The only reason we didn’t move out was because our daughter had an operation in Merida, which was the only reason for our visit.

Kindly
The guest you will never see again.

The towels were old. The door look like was broken into. We had to be asking for floor mat for the bathroom every day. No comfortable mattress just look like a boxspring..

The area wa ok,but poor property maintanace ,small rooms,bad condition of the tiles woodlike floor scratced and uneven.

Unfortunately my experience at this hotel was not good, although the staff was very friendly and helpful, the cleanliness of the room was bad, I found a cockroach on the floor in the shower, the drain in the shower was clogged up, you could see the dirt on the floor behind the toilet, also my friend had to move the bed looking for an earring and she noticed a lot of debris under the bed.
There were issues opening the door with the keycard.

Obviously the picture on the website was taken many many years ago. Room was old and very dirty. AC didn’t work properly couldn’t adjust temperature so when it was on , it was freezing cold. Patio door didn’t lock and it opened onto the rooftop which was accessible from the street. The wall beside the toilet hadn’t been cleaned in years with urine stains and whatever else running down it. The closet reeked of mildew ( so we kept our clothes in the suitcase) and there was a really large black mark ( about a foot long and 6 inches wide) on the wall underneath the tv that suspiciously looked like mold!
On the other hand the staff were friendly and accommodating but unfortunately we will never stay there again or recommend it anyone!

Not a good experience
The location is good. However the hotel is really old and outdated, no coffee or water to drink inside the room.
I will definitely not coming back.