Hotel Sahrai in Fes

The service at the hotel left something to be desired except for the man who checked us in at 11pm on 27/11/25, who was incredibly kind and helpful. He went above and beyond and the rest of the staff should follow his lead in terms of what great service looks like. We stayed at this hotel 2 nights at the tail end of our morroco trip and it was kind of a let down in terms of the overall service after having been to several hotels and places with amazing hospitality.

Pros:

-Nice rooms although a tad small
-Great breakfast buffet on par with a 5 star
-If you have a rental car the parking is so easy so the location worked for us although being outside the city

Cons:
-the area right outside the hotel is very sketchy and not good to walk anywhere even if you want to and tons of trash burning. Not in the hotels control but just be aware you need to taxi or drive if you want to leave the hotel
-the restaurant service on the main floor was questionable. We had to hunt someone down to seat us and take our order and they acted like we were bothering them. Didn't give us napkins or anything and prices were really high so you expect decent service.
-the outdoor pool really should be heated as it's maintained year round and is a 5star. Even rural 4 star hotels had their outdoor pool heated
-everytime we asked the staff a question at the front desk they acted like we were a nuisance
-they were really resistant to accommodating a 2 hour late check out even though we had a basic standard room
-the service level here I would say is 4 star at best. If we didn't have a rental car I would have stayed somewhere else.
-there was a letter on our bed addressed to another person and the carpet was stained and the attention to detail just wasn't there

Overall this hotel wasn't bad by any means but it just did not live up to the standard or expectations they are trying to set