‹›
137 USD
Mercure Krakow Fabryczna City in Krakow
🌍 Poland, Krakow, Fabryczna 13
● Center: 2.6 km
🌞 Beach - 53 min
☎ Phone: +48 12 395 14 00Show
✅ Exceptional, friendly, and professional staff highlighted in multiple reviews ✅ Well-maintained spa area with various saunas and pools, including a children’s pool ✅ Rooms are clean, spacious, and feature comfortable beds with good soundproofing ✅ Breakfast buffet praised for variety and quality, including freshly baked items and organic options ✅ Convenient access to public transport within walking distance ✅ Family-friendly facilities including playground and family rooms ✅ Concierge service actively assists with travel tips and ticket bookings ❌ Noise disturbances from nearby events in the hotel’s conference area with limited staff response ❌ Some guests found the swimming pools crowded and the water temperature low ❌ Parking is paid and not included in the room rate ❌ Certain maintenance issues reported, such as malfunctioning shower fixtures and lack of ironing facilities in rooms ❌ Location is distant from city center requiring transport or a lengthy walk ❌ Limited drying options for clothes besides paid laundry service
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Rooms and prices
2 guests
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Standard Twin room
Wireless internet, air conditioning and private bathroom
Beds:
151 USD
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Standard Double room
Wireless internet, air conditioning and shower
Beds:
154 USD
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Superior Double room
Kitchen, wireless internet and air conditioning
Beds:
Kitchen in the room
163 USD
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Junior Suite
Wireless internet, air conditioning and private bathroom
Beds:
206 USD
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Superior Suite
Private bathroom
Beds:
261 USD
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Executive Suite
Private bathroom
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Description
Mercure Krakow Fabryczna City is a modern 4-star hotel offering a range of room types from Standard Double rooms to Executive Suites. The hotel features extensive wellness facilities including a spa area with bio, infrared, Finnish, and steam saunas, a salt room, swimming pools, jacuzzi, and a children's pool. Guests appreciate the clean and stylish rooms with comfortable beds and the attentive daily housekeeping service, which includes complimentary drinks like coffee and tea. Dining options include several on-site restaurants and bars, praised for their variety and quality. The hotel also supports families with children, providing family rooms and a children's playground. Business travelers benefit from meeting and banquet facilities, a fitness center, and free WiFi throughout the property. Pet owners can bring their animals for an additional fee. Despite some complaints about noise during events and parking fees, the overall service and atmosphere receive high marks, with a rating of 9.1 out of 10.
Location
Located at Fabryczna 13 in Krakow, the hotel is approximately a 40-minute walk from the city center, with tram and bus stops reachable within 5 to 15 minutes on foot. Nearby attractions include the Paleobotanical Museum UJ and the Botanical Garden Museum of Jagiellonian University, both about 1.1 km away. For beach lovers, Plaża Bagry is 3.5 km from the hotel. The area features convenient amenities such as a Carrefour supermarket and the Food Fuzja restaurant within 400 meters. While the hotel is outside the main historic center, taxi fares to downtown Krakow are reasonable, typically around 3 to 4 PLN per kilometer.
Tips
- If you plan to visit the city center frequently, consider using the nearby tram stops to save time instead of walking.
- For a quieter stay, request a room away from the conference area to avoid potential noise from events.
- Bring your own bottle opener if you want to open the complimentary bottled water in the room, as none is provided.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Opening hours: [Mon - Fri] 06:30-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are allowed Fee: PLN 100.00 (approx. US$26.32) per pet per night
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, MasterCard
- Check in time: 15:00. Check out time: 12:00.
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Services and facilities
General
- ATM
- Computer
- Air conditioning
- Elevator/lift
- Smoke-free property
- Security guard
- Gift shop
- Television in lobby
- Fire Extinguisher
- Reception desk
Rooms
- Room service
- Family room
- Flat-screen TV
Accessibility
- Accessibility features
- Wheelchair Accessible
Services and amenities
- Laundry
- Safe-deposit box
- Concierge services
- Luggage storage
Meals
- Bar
- Breakfast
- Restaurant
- Vending machine
Internet
- Free Wi-Fi
Transfer
- Airport transportation
- Transfer services
Languages Spoken
- English
Parking
- Parking
- Parking nearby
- Garage
Pool and beach
- Swimming pool
- Indoor Pool
Business
- Event facilities
- Fax and copy machine
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Doctor
- Sauna
- First Aid Kit
Kids
- Babysitting and childcare
- Children's playground
- Children swimming pool
Pets
- Pets allowed
The nearest beach is located on the distance of 3520 m. It takes 53 minutes To the beach!
Video: Mercure Krakow Fabryczna City, Kraków Review - Is This Hotel Worth It?
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Reviews
09.01.2026
I had a wonderful stay! The staff were exceptionally friendly, helpful, and professional. The rooms are very clean and beautifully designed, with very comfortable beds. Housekeeping does a great job every day and provides complimentary drinks such as coffee, tea, and water.
The spa area is excellent! It includes a bio sauna, infrared sauna, Finnish sauna, steam room / roman style sauna), a salt room, as well as a swimming pool, jacuzzi, warmer pool, and a children's pool. The pools are a bit smaller and can get busy at times, but they are always very clean.
The food in the restaurants is also delicious.
The location is a bit outside the city center (about a 40 minute walk), but the hotel can easily call a taxi for you, fares are very reasonable at around 3 - 4 PLN per kilometer (0,70 - 0.90 eur / km).
The spa area is excellent! It includes a bio sauna, infrared sauna, Finnish sauna, steam room / roman style sauna), a salt room, as well as a swimming pool, jacuzzi, warmer pool, and a children's pool. The pools are a bit smaller and can get busy at times, but they are always very clean.
The food in the restaurants is also delicious.
The location is a bit outside the city center (about a 40 minute walk), but the hotel can easily call a taxi for you, fares are very reasonable at around 3 - 4 PLN per kilometer (0,70 - 0.90 eur / km).
07.01.2026
Very comfortable stay. The front desk was efficient and handled all my questions quickly. The location is great, with various trams and buses within a 5-15 minute walk. There’s a food court and a Carrefour nearby as well. Overall, a very pleasant stay!
05.01.2026
Really brilliant stay, staff always happy to help and always happy. The facility was amazing, with a really good spar and pool, to the food places on site. The rooms were spacious, clean and tidy. Just was a really good stay. Defo going back.
04.12.2025
Actually we have been impressed by this hotel and reservation process. Hotel is new and service was good until you really needed real help and support from hotel stuff, service dropped dramatically. In same house as the hotel there is a conference room located. I assume it's rented by the hotel but staff denied it. In any case, there was a party with very, very loud techno music. It was as if the jukebox was right next to the bed. After calling reception three times and asking them to do something about the noise or offer us a different room, we received almost unfriendly responses, such as telling us to just use earplugs and that there was nothing they could do because it was an external event (as I said, you can book the conference room online, so the hotel knew about the event and if not at lest to try to help your guest). Even when we asked why they rented us the room when they were having a party in the building, we were simply told that the hotel knew nothing about it. Since it's bookable online and took place in the same building, I find that almost outrageous. Anyway, we were only offered earplugs when I went to reception in my pajamas at 1:30 in the morning; until then, there hadn't been a single attempt to accommodate us in any way. We also received no reply to our complaint email. In short, the hotel looks great from the outside, but it's a mess inside. If a problem arises, the guest is completely left on their own. I will never book this hotel again and would advise any future guests against it if they want to feel well taken care of as a guest.
By the way, yes there is a tram connection to the center close by but you need to know that interval is 20 min so if you miss the tram you wait. For going back and forward you can lose 40 min (pure travel time is additional up to 15 min). If you want to visit center there are better located hotels in Krakow.
By the way, yes there is a tram connection to the center close by but you need to know that interval is 20 min so if you miss the tram you wait. For going back and forward you can lose 40 min (pure travel time is additional up to 15 min). If you want to visit center there are better located hotels in Krakow.
18.10.2025
I stayed at this 4-star hotel with a spa and swimming pool, but the experience was disappointing. There was no drying rack or any option to dry clothes in the room — only a paid laundry service. The hair dryer is not suitable for swimsuits or clothes after the pool. The pool water was quite cold, and several lanes were constantly reserved for training, so guests had limited space.
The room itself was clean and comfortable, but overall, this stay did not meet 4-star expectations. Unfortunately, I will not return to this hotel.
The room itself was clean and comfortable, but overall, this stay did not meet 4-star expectations. Unfortunately, I will not return to this hotel.
05.10.2025
Excellent hotel, neat, modern design. Rich choice for breakfast, adapted to families with children. Friendly staff, but I have to especially praise Dominika, who delighted us with her kindness and helpfulness.
Great price for what you get!
Great price for what you get!
22.07.2025
Our experience was made extra special thanks to our amazing waitress Patrycja K. She went above and beyond. She’s very attentive, kind, and truly cared about making our experience memorable. From thoughtful recommendations to anticipating our needs, her service was exceptional. It’s rare to meet someone so passionate and professional. Thank you for making us feel so valued!
Also a big thank you to the cleaning lady who cleaned our room on 07.21 (Room 206) She didn’t only cleaned our room but she also went the extra mile by arranging our toiletries so neatly. She didn’t have to do that, but her attention to detail and care truly stood out. It’s the small, thoughtful gestures like this that make a stay feel extra special. I wish I know her name so I can let the management know about her extraordinary service.
Also a big thank you to the cleaning lady who cleaned our room on 07.21 (Room 206) She didn’t only cleaned our room but she also went the extra mile by arranging our toiletries so neatly. She didn’t have to do that, but her attention to detail and care truly stood out. It’s the small, thoughtful gestures like this that make a stay feel extra special. I wish I know her name so I can let the management know about her extraordinary service.
16.06.2025
The hotel is very good, the breakfast is amazing.
I like the location because it's quiet and not crowded.
I like the location because it's quiet and not crowded.
21.04.2025
I recently stayed at the Mercure Krakow and I have to give it a full score! Whether it is the location, service or facilities, it is far beyond expectations and fully worthy of the quality of the Mercure brand.
**🛎️ Thoughtful and thoughtful service**
The front desk staff is professional and enthusiastic, fluent in English and patiently answer all questions (special thanks to Anna for travel advice!). A welcome drink coupon was given upon check-in, the room was prepared in advance and luggage storage was provided proactively. The room was cleaned meticulously every day, and even the skin care products were neatly arranged for me, full marks for details.
**🏨 Comfortable and modern facilities**
The room design is simple and stylish, and the soundproofing effect is excellent, and the hustle and bustle of the street can't be heard at all. The bathroom is separated into dry and wet areas, with sufficient water pressure, and the exclusive Mercure toiletries have a high-end fragrance. The hotel also has a gym and a quiet office area, suitable for both business and leisure.
**🍴 Amazing breakfast! **
The buffet breakfast is so rich that it is dazzling: freshly baked waffles, Polish sausages, fresh fruits and organic yogurt are my favorites. The freshly ground latte from the barista is the perfect start to the day. If you don't want to go out, dinner in the hotel restaurant is also worth a try. I recommend trying the upgraded version of traditional Polish dishes!
**💡 Extra points**
- Paid private parking is available, which is friendly to self-driving tourists
- Free high-speed Wi-Fi, with smooth Internet speed
- The concierge can book tickets for popular attractions (such as the Wieliczka Salt Mine)
- Environmental protection measures are in place to reduce the use of disposable items
Whether it is a business trip or a vacation, this place can meet your needs. I even received a small souvenir when I checked out. How can I not love such a thoughtful hotel? I have recommended it to all my friends who plan to come to Krakow, and I will definitely choose Mercure next time!
**🛎️ Thoughtful and thoughtful service**
The front desk staff is professional and enthusiastic, fluent in English and patiently answer all questions (special thanks to Anna for travel advice!). A welcome drink coupon was given upon check-in, the room was prepared in advance and luggage storage was provided proactively. The room was cleaned meticulously every day, and even the skin care products were neatly arranged for me, full marks for details.
**🏨 Comfortable and modern facilities**
The room design is simple and stylish, and the soundproofing effect is excellent, and the hustle and bustle of the street can't be heard at all. The bathroom is separated into dry and wet areas, with sufficient water pressure, and the exclusive Mercure toiletries have a high-end fragrance. The hotel also has a gym and a quiet office area, suitable for both business and leisure.
**🍴 Amazing breakfast! **
The buffet breakfast is so rich that it is dazzling: freshly baked waffles, Polish sausages, fresh fruits and organic yogurt are my favorites. The freshly ground latte from the barista is the perfect start to the day. If you don't want to go out, dinner in the hotel restaurant is also worth a try. I recommend trying the upgraded version of traditional Polish dishes!
**💡 Extra points**
- Paid private parking is available, which is friendly to self-driving tourists
- Free high-speed Wi-Fi, with smooth Internet speed
- The concierge can book tickets for popular attractions (such as the Wieliczka Salt Mine)
- Environmental protection measures are in place to reduce the use of disposable items
Whether it is a business trip or a vacation, this place can meet your needs. I even received a small souvenir when I checked out. How can I not love such a thoughtful hotel? I have recommended it to all my friends who plan to come to Krakow, and I will definitely choose Mercure next time!
19.04.2025
It’s close to tram station and looks very few, everything keep well
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POIs near hotel
Paleobotanical Museum UJ (1.1 km)
Museum showcasing ancient plant fossils and paleobotanical collections from Jagiellonian University's Institute of Botany.
Botanical Garden Museum of Jagiellonian University (1.2 km)
Museum within the historic botanical garden showcasing plant specimens and horticultural heritage since 1994.
Museum of Anatomy (1.9 km)
Medical museum featuring anatomical specimens and exhibits from Jagiellonian University's medical faculty.
Galicia Jewish Museum (2.1 km)
Museum documenting Jewish history and culture in Galicia through photographs, documents, and personal accounts from the region.
Eagle Pharmacy (2.3 km)
WWII-era pharmacy museum operated by Kraków Museum, documenting Holocaust history and daily life in the ghetto.
Cafe and Restaurants near hotel
Restaurant «Food Fuzja» (6 min)
Fabryczna 20A, Kraków
Frequently asked questions about Mercure Krakow Fabryczna City
What types of rooms are available at Mercure Krakow Fabryczna City?
The hotel offers Standard Double room, Superior Double room, Junior Suite, Superior Suite, and Executive Suite.
Are pets allowed at the hotel?
Yes, pets are allowed for an additional fee of PLN 100 per pet per night.
Is breakfast included and what are its hours?
Breakfast is served as a buffet from Monday to Friday between 06:30 and 10:30. It is closed on weekends and breakfast fees are paid separately at the property.
How far is the hotel from Krakow city center and what transport options are nearby?
The hotel is about a 40-minute walk from the city center. Tram and bus stops are reachable within 5 to 15 minutes on foot.
Does the hotel have wellness facilities?
Yes, the hotel features a spa with multiple saunas, a swimming pool, jacuzzi, children’s pool, and a fitness center.
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