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185 USD
SANA Malhoa Hotel in Lisbon
🌍 Portugal, Lisbon, Av. José Malhoa, 8
● Center: 3 km
☎ Phone: +351 21 006 1800Show
✅ Family rooms described as spacious and clean with connecting options ✅ Fitness center with sauna and jacuzzi praised for quality ✅ Good breakfast variety and quality noted by several guests ✅ Rooms generally clean with good soundproofing against nearby airport noise ✅ Bar with exceptional cocktails and large rooms appreciated ❌ Several reports of outdated room facilities and maintenance issues like broken air conditioning and leaking showers ❌ Complaints about rude or disengaged staff and poor handling of guest concerns ❌ Noise from tour groups in the lobby and proximity to flight paths can disturb relaxation ❌ Instances of overbooking leading to room downgrades and lost items ❌ Some guests found location inconvenient, especially at night, and noted safety concerns with hotel surroundings
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Rooms and prices
2 guests
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Double room
Wireless internet, air conditioning and minibar
Beds:
204 USD
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Suite
Wireless internet, air conditioning and minibar
Beds:
284 USD
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Double room
Private bathroom
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Family room
Wireless internet, air conditioning and minibar
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Description
SANA Malhoa Hotel is a 4-star property constructed in 2004, offering 185 rooms across nine floors in Lisbon. The hotel provides a range of room types including Double rooms, Family rooms, and Suites. Guests benefit from amenities such as free Wi-Fi, air conditioning, soundproof rooms, and fitness facilities including a gym, sauna, and jacuzzi. The hotel features one restaurant serving breakfast and a bar with well-reviewed cocktails. Business travelers can utilize seven conference halls accommodating up to 500 people. Parking is available for a fee, and additional services include laundry and car rental. Children’s cots are available on request, but pets are not allowed. Overall, the hotel is suited for both active leisure and business stays, though some reviews note mixed experiences regarding room conditions and service.
Location
Situated 7 km from Lisbon Airport and 3 km from the city center, SANA Malhoa Hotel is conveniently placed near public transport, being just 500 meters from the nearest metro station and 100 meters from a bus stop. The hotel is located in a commercial district rather than the historic heart of Lisbon, with Plaza de España within walking distance. It's about a ten-minute walk to the old city via metro, making the hotel accessible despite not being centrally located. Nearby dining options include a Brazilian restaurant 200 meters away and a local pastry shop 267 meters from the hotel.
Tips
- Request a room in advance and confirm the condition to avoid issues like broken air conditioning or noisy surroundings.
- Use the nearby metro station for easy access to Lisbon’s historic center.
- Bring your own bottled water to avoid the high prices charged at the hotel.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western, Continental Buffet [Mon - Sun] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, DinersClub, AmericanExpress, Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
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Services and facilities
General
- Air conditioning
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Electric car charging
Rooms
- Non-smoking rooms
- Soundproof rooms
- Room service
- Interconnecting rooms available
- Family room
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Alarm clock
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Buffet breakfast
- Restaurant
- Snack bar
- Bottled water
Internet
- Free Wi-Fi
Transfer
- Car rental
- Airport transportation
Languages Spoken
- Spanish
- Russian
- English
- Italian
- French
- Multi-language staff
- Portuguese
Tourist services
- Tour assistance
Recreation
- Bike rental
Parking
- Parking
- Parking nearby
Pool and beach
- Spa tub
Business
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
Kids
- Babysitting and childcare
- Family/Kid Friendly
Pets
- Pets Not Allowed
Video: SANA Malhoa Hotel, Lisbon, Portugal
Map
Reviews
18.04.2026
Nice hotel, well located and pleasant.
03.10.2025
Having read the generally positive reviews, I had high expectations for this hotel. Unfortunately it was a really poor experience.
Issues during my stay were as follows:
- Room did not match the photos with the booking - smaller, less furniture than pictured, 1 pillow (apparently the hotel was short on pillows), noisy from street below
- Broken air-conditioning unit in my room
- Shower that wouldn't drain
- Door that broke and wouldn't close properly (hotel was overbooked and staff recommended that I stay in a room where I couldn't close the door)
- Unclean room with hairs on floor in bathroom and "mystery" white stain on chair in room
- Eventually switched to another room with a single bed which didn't match my room booking - this was due to hotel being overbooked
- Items went missing between room changes - staff were unhelpful with this. When I said that I would need to submit a police report for items missing, they were profoundly unhelpful and refused to help with this process (not even helping me get in touch with the police or telling me where to go, for example).
- Overall rude and disengaged staff. They gave an impression of not caring at all and being unhappy to be there There is a phrase we use in Australia which is 'phoning it in' and this describes the staff perfectly.
- Lastly, this hotel is poorly located for those wanting to be in the heart of Portugal. It is in the commercial district and not in the city itself. As such, the hotel foyer is frequently full of loud, noisy tour groups (eg. loud group introductions at the beginning of tours, or tour groups getting organised to leave for the next location), and hence not a relaxing location.
I have saved this review for a few weeks, thinking that perhaps that this was just the standard to expect in Portugese hotels (or perhaps I was being just a difficult guest), however the OTHER 3 places I stayed during my trip were absolutely fantastic and I cannot recommend the staff and rooms highly enough - at the other places, not this awful hotel!
Issues during my stay were as follows:
- Room did not match the photos with the booking - smaller, less furniture than pictured, 1 pillow (apparently the hotel was short on pillows), noisy from street below
- Broken air-conditioning unit in my room
- Shower that wouldn't drain
- Door that broke and wouldn't close properly (hotel was overbooked and staff recommended that I stay in a room where I couldn't close the door)
- Unclean room with hairs on floor in bathroom and "mystery" white stain on chair in room
- Eventually switched to another room with a single bed which didn't match my room booking - this was due to hotel being overbooked
- Items went missing between room changes - staff were unhelpful with this. When I said that I would need to submit a police report for items missing, they were profoundly unhelpful and refused to help with this process (not even helping me get in touch with the police or telling me where to go, for example).
- Overall rude and disengaged staff. They gave an impression of not caring at all and being unhappy to be there There is a phrase we use in Australia which is 'phoning it in' and this describes the staff perfectly.
- Lastly, this hotel is poorly located for those wanting to be in the heart of Portugal. It is in the commercial district and not in the city itself. As such, the hotel foyer is frequently full of loud, noisy tour groups (eg. loud group introductions at the beginning of tours, or tour groups getting organised to leave for the next location), and hence not a relaxing location.
I have saved this review for a few weeks, thinking that perhaps that this was just the standard to expect in Portugese hotels (or perhaps I was being just a difficult guest), however the OTHER 3 places I stayed during my trip were absolutely fantastic and I cannot recommend the staff and rooms highly enough - at the other places, not this awful hotel!
26.09.2025
Won’t recommend
21.08.2025
Family room is connecting room which is very spacious and clean.
21.08.2025
Family room is connecting room which is very spacious and clean.
08.07.2025
Nice hotel with friendly staff particularly the young lady at the spa reception. Nice sauna, jacuzzi and gym for use. Quiet area close enough to the heart of lisbon. Totally recommending this place.
07.04.2025
A good hotel. Good service. Good meals. Well located. I will stay again.
26.02.2025
A 4-star hotel only has one bottle of water, and no free refills. A 1.5-liter bottle of water costs 5.5 euros.
20.11.2024
Beautiful hotel with an exceptional bar and perfect cocktails. The rooms were large.
17.07.2024
This is a disappointing hotel.
The room facilities are old, and the decoration style was that of Chinese people in the 1990s. The air conditioner will buzz when it is not turned on, and the light is broken and flickers. The hanger hook is directly bolted in the closet, as if afraid of being stolen. . .
No toothbrush or slippers are provided. If you say it is for environmental protection, I will accept it. . .
Mineral water is only provided for one bottle on the first day. You need to pay 5 euros for it. 1.5L of water in the local small supermarket is only 0.8 euros. . .
The room card will be demagnetized when placed together with the mobile phone. I was told when I checked in. . . But you know there is this problem, why don’t you improve it? . .
The breakfast is okay and delicious.
The room is clean.
The hotel is on the main channel, and you can see planes flying low every 10 minutes, which is a bit noisy.
In short, it is not recommended. It is not worth 4 hearts (except for the price, which is 4 hearts). 2 hearts is the best, even worse than Hanting.
Finally I found out that the advertisement on the room card was beyond your expectations, indeed beyond, too bad...
The room facilities are old, and the decoration style was that of Chinese people in the 1990s. The air conditioner will buzz when it is not turned on, and the light is broken and flickers. The hanger hook is directly bolted in the closet, as if afraid of being stolen. . .
No toothbrush or slippers are provided. If you say it is for environmental protection, I will accept it. . .
Mineral water is only provided for one bottle on the first day. You need to pay 5 euros for it. 1.5L of water in the local small supermarket is only 0.8 euros. . .
The room card will be demagnetized when placed together with the mobile phone. I was told when I checked in. . . But you know there is this problem, why don’t you improve it? . .
The breakfast is okay and delicious.
The room is clean.
The hotel is on the main channel, and you can see planes flying low every 10 minutes, which is a bit noisy.
In short, it is not recommended. It is not worth 4 hearts (except for the price, which is 4 hearts). 2 hearts is the best, even worse than Hanting.
Finally I found out that the advertisement on the room card was beyond your expectations, indeed beyond, too bad...
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POIs near hotel
Arpad Szenes - Vieira da Silva Museum (1.7 km)
Art museum showcasing works of Arpad Szenes and Vieira da Silva, open Tuesday to Sunday from 10:00 to 18:00.
Campo Pequeno Stone Pillar (1.7 km)
14th-century stone monument commemorating Queen Saint Isabel's peacemaking efforts in 1323.
Medeiros e Almeida Museum (2 km)
House museum displaying art collections and antiques, open Monday to Friday 13:00-17:30 and Saturday 10:00-17:30.
Master João da Silva House-Museum (2.2 km)
Former house-museum of João da Silva, currently closed due to legal disputes over the artist's estate.
Fernando Pessoa House (2.3 km)
Museum dedicated to poet Fernando Pessoa, featuring exhibitions about his life and work; open Monday to Saturday 10:00-18:00.
Cafe and Restaurants near hotel
Бразилски ресторант "Вкус от Минас" (3 min)
Av. José Malhoa 16D, 1070-020 Lisboa
Reviews24.09.2017
Right place if you like grilled meat! A big restaurant close to many hotels. Serving lunches and dinners. I would recommend the buffet option with churrasco. Notice: ask your waiter how little traffic light on your table works when ordering buffet.
13.08.2017
Upon our arrival to Portugal - our room was not ready at the Novotel (we arrived early) - we stumbled onto this amazing restaurant / buffet; this is not your typical buffet - the food was mouth watering! incredibly delicious. Great selection and friendly staff. Live music!
We enjoyed it so much - we came back to it on the day before we left this amazing country!
We enjoyed it so much - we came back to it on the day before we left this amazing country!
Restaurant «Pastelaria Baloiço» (4 min)
Frequently asked questions about SANA Malhoa Hotel
Does SANA Malhoa Hotel allow pets?
No, pets are not allowed at this hotel.
Are there family-friendly rooms available?
Yes, the hotel offers Family rooms which are connecting and very spacious.
How far is the hotel from the airport?
The hotel is located approximately 7 km from Lisbon Airport.
Is breakfast included in the room rate?
Breakfast is served buffet style but is not included in the room rate and must be paid for separately.
What wellness facilities are available at SANA Malhoa Hotel?
The hotel includes a sauna, jacuzzi, fitness center, and spa services.
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