Hotel Riu Palace Tres Islas in Corralejo

Absolutely rubbish. We came here to relax and there are gardeners using very loud chain saws during the day. Apparently they don’t know anything about the electrical ones. We have complained to the management but they haven’t done anything about it.. Avoid this hotel unless you are found of chainsaws .

The Riu Palace Tres Islas is a time machine taking you back to the 1970s when hotels were impractical and poorly designed. Let me start by saying that the staff were wonderful and always well-intentioned. But there are so many things that are wrong with the hotel - and not just the flagrant need for refurbishment that many reviews underine. First of all, if a hotel cannot provide water that is drinkable from the tap, then they should at least provide free bottled water in your room. No, the Riu charges €3.05 for bottled water from the minibar. We found that scandalous. Secondly, the hotel is really run down, with the lifts often out of order and frequently shaking as they move. The tiling on our balcony was full of holes and broken tiles, and the door out to it looked rusty and worn out (it broke during our stay). I don't remember what the hotel policy is with respect to pets, but they seem to provide their own pets of a sort: we encountered at least 5 cockroaches in or around our room. It was also impractical to have only one room key - yes, a metal key dating no doubt from the 70s - so we all had to go back and forth from the room together. Food was plentiful -but many of the dishes were bland or soggy or not at all what they were supposed to be. (BBQ sauce for the ribs shouldn't be so watery, for example) and the offer of hot drinks at breakfast was very limited. So was the menu of the pool snack bar. Once again, the room was old but clean, and the beach is magnificent (though you have to pay for the loungers) and if you don't mind cockroaches, then why not? But we will never go back until they refurbish the whole building and change some of their policies.