BLUESEA Rey Carlos in Playa del Ingles

The worst hotel I have probably stayed at. Manuel the receptionist is rude and most non- attentive I’ve ever experienced . Check in slowest on earth. Asked for a second key as we were 2 friends sharing a room, not possible and not their problem … Asked for a second bath towel one of the days as the cleaners one left one, it was like asking for a leg or an arm.
Last day Was told that last could have a shower as our room was not available for late check out . When asked Was handed in a towel to go and shower nowhere cos nowhere was available.. errmm and with the attitude “not my problem”. Awful awful service. Shower Water flow between cold and mega hot, difficult to shower; bathroom door didn’t close properly and the facilities haven’t had an update since it open properly in the 70’s. Stay away!

Extremely dated, very uncomfortable beds, ceiling fan made a grinding noise, air con didn’t work, the room was noisy as it’s right next to Cita centre, and very inconsistent wifi. But worse was the shower, which varied between scorching and freezing in an exact regular pattern, so I had to time the window of a second or two when it was usable, and dance in and out of the water flow. And at check in, they made me produce some form of receipt which showed both name and the hotel; this doesn’t happen at any other hotel, why here?

I’d not recommend this place to anyone

Would not recommend!
They cancelled my reservation so they can charge me more and give a different room from what i book in advance.
The ine i got was old furniture, and pretty creepy.
Staff was horrible.
Was out in 3 days instead of 13.

We were unfortunately assigned a room that should not be offered to customers. The room had significant issues: there was noticeable humidity, a rusty bathtub, and a door handle that was nearly falling off.

While the reception staff were helpful and willing to assist, offering to move us to another room, the hotel was fully booked, so staying in that room for one night was unavoidable. They did not offer to move us to another hotel. Additionally, we had to waste our free time returning to the hotel to move our luggage.

The room we were eventually moved to was in acceptable condition, but this experience was disappointing. It’s concerning that rooms in such poor condition are still made available to guests. I advise future customers to check their rooms carefully upon arrival and to complain if necessary. It’s a shame that these issues tarnish what could have been a better stay.

I would not recommend booking here and giving money to thieves.