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162 USD
Hotel Cleopatra Palace in Playa de las Americas
🌍 Spain, Playa de las Americas, Av. las Américas
● Center: 1 km
🌞 Beach - 5 min
➊ 1 line
☎ Phone: +34 922 75 75 45Show
✅ Exceptional location right on the beach with direct access via a private gate and proximity to local restaurants and bars ✅ Highly praised staff for friendliness and helpfulness, with special touches such as birthday celebrations ✅ Good variety and quality in breakfast buffets, including show cooking and champagne on arrival ✅ Well-maintained pool areas with free sun loungers, towels, and umbrellas ✅ Extensive family facilities including a kids’ club with full board included for children ❌ Noise from nearby nightlife venues, including loud music from Hard Rock Café until late and street noise, impacting sleep quality ❌ Rooms are dated with reports of maintenance issues such as faulty remotes, damaged furniture, and unpleasant odors ❌ Spa facilities and some amenities like the steam sauna and spa pool shower reported as out of order or poorly maintained ❌ Breakfast lacks variety over longer stays and coffee options are limited to instant ❌ Security concerns raised due to open gates allowing unrestricted access to the property
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Rooms and prices
2 guests
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Standard Double room with pool view
Private bathroom
Beds:
212 USD
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Standard Double room
Private bathroom
Beds:
220 USD
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Standard Double room with ocean view
Private bathroom
Beds:
259 USD
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Double Suite
Private bathroom
Beds:
296 USD
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4 x
Standard Quadruple Family room
Family room with bathroom
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4 x
Standard Quadruple Family room with pool view
Family room with bathroom
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Standard Double room with mountain view
Private bathroom
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Double Suite with pool view
Private bathroom
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Description
Hotel Cleopatra Palace is a four-star resort established in 1996, located within the Mare Nostrum Resort complex in Playa de las Americas, Tenerife. The hotel offers 431 rooms across three four-story buildings, with a range of room categories including standard doubles, quadruple family rooms, and suites, some with pool or ocean views. Families benefit from extensive kids' facilities such as a children’s club (ages 6 months to 16 years), a kids’ pool, and activities including swimming lessons and horseback riding. Guests have access to multiple dining options with three restaurants serving buffet and show cooking, plus several bars including a poolside Vitaminas bar. The hotel features three outdoor freshwater pools with free towels and sun loungers. On-site amenities include a spa with a Turkish bath, sauna, indoor pool, and jacuzzi, plus a fitness center and tennis courts. Wi-Fi and parking are complimentary. The hotel emphasizes family-friendly services and welcomes honeymooners with special packages. However, some guests noted that rooms show signs of wear and noise can be an issue due to the lively surrounding area.
Location
Hotel Cleopatra Palace is situated on the first beachfront line at Playa de las Americas, just 10 meters from the sandy public beach El Camison, which spans 120 meters and offers pay-per-use umbrellas and loungers. The hotel lies 17 km from Tenerife South Airport (TFS) and 15 km by road. Nearby, there are several restaurants within a 200-300 meter radius, such as Gourmetland La Martina (190 m, rating 8/10) and Restaurante El Embrujo (266 m, rating 7.6/10). The hotel’s key location provides direct access to the beach through a private gate and is close to the Hard Rock Café, although the proximity to nightlife can affect noise levels. The central position also offers convenient walking access to shops, bars, and other amenities on the lively Golden Mile.
Tips
- Request a room away from the Hard Rock Café side to reduce noise disturbance, especially if you are a light sleeper.
- Take advantage of the free pool towels and sun loungers to save on beach equipment rental.
- If you plan a longer stay, explore local dining options outside the hotel for more variety, as breakfast can become repetitive after a few days.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Price for extra breakfasts: Contact hotel for details Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub
- Check in time: 14:00. Check out time: 12:00.
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Services and facilities
General
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Television in lobby
- Terrace
- Express check-in
- Fire Extinguisher
- Reception desk
Rooms
- Non-smoking rooms
- Room service
- Family room
- Smoke Detector
- Minibar
- Hairdryer
- Bathtub
- Shower
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Buffet breakfast
- Restaurant
Internet
- Free Wi-Fi
Transfer
- Shuttle
- Car rental
- Airport transportation
- Transfer services
Languages Spoken
- Spanish
- German
- Russian
- English
- Italian
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Bike rental
- Billiards
- Mini golf
- Sun Deck
- Ping-Pong
Parking
- Parking
Pool and beach
- Swimming pool
- Outdoor pool
- Pool facilities
- Public beach
- Next to the beach
Business
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
Sports
- Darts
- Table Tennis
- Golf course
- Tennis court
- Fitness facilities
Beauty and wellness
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
Kids
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
Pets
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 350 m. It takes 5 minutes To the beach!
The distance to the sea is 180 meters
Video: Staying at Cleopatra Palace Hotel, Tenerife @maxlillychasingsun
Map
Reviews
18.07.2026
We stayed at the Cleopatra for 5 nights recently after having moved to the hotel from a noisy air BnB. Upon booking and check in we had expressed a desire to have a quiet room. We were even sold an upgrade to make sure we got a quiet area.
Unfortunately these requests were ignored as well as the upgrade fee making no difference as we were put in a room overlooking the Hard Rock which was playing very loud live music until midnight. Upon returning to our room after dinner we immediately realised it would be impossible to sleep while the music was going on. We went to reception to ask about changing rooms only to be met with a response of “you’ve booked a hotel in the party area so what do you expect”. Whilst I understand the sentiment and the lady did proceed to try and help this felt like a very rude comment to make considering we had done all we could to get a quiet room and there was no warning on their website to say noise would be an issue late into the night.
The lady on reception showed us another room which was a downgrade but no mention of a refund for the fee I had already paid earlier in the day. Once challenged she went back in her previous comment about not having any quiet rooms and said we could move but it would have to be at 3pm the next day. Once the music stopped at midnight that was just start as then you had loud drunk people, staff smashing bottles and deliveries throughout the night.
Once we did move it was a lot better but still issues with various noise throughout our stay.
The hotel itself is a little strange as common areas are well maintained but the rooms are dated and need a bit of a refresh.
The breakfast was ok. Nothing special and we were a little put off by the presence of cockroaches climbing near the fountain and several dead ones floating in the water.
Overall this isn’t somewhere I’d stay again as in general I don’t see why you’d spend a decent amount of money on a hotel that is so noisy.
Unfortunately these requests were ignored as well as the upgrade fee making no difference as we were put in a room overlooking the Hard Rock which was playing very loud live music until midnight. Upon returning to our room after dinner we immediately realised it would be impossible to sleep while the music was going on. We went to reception to ask about changing rooms only to be met with a response of “you’ve booked a hotel in the party area so what do you expect”. Whilst I understand the sentiment and the lady did proceed to try and help this felt like a very rude comment to make considering we had done all we could to get a quiet room and there was no warning on their website to say noise would be an issue late into the night.
The lady on reception showed us another room which was a downgrade but no mention of a refund for the fee I had already paid earlier in the day. Once challenged she went back in her previous comment about not having any quiet rooms and said we could move but it would have to be at 3pm the next day. Once the music stopped at midnight that was just start as then you had loud drunk people, staff smashing bottles and deliveries throughout the night.
Once we did move it was a lot better but still issues with various noise throughout our stay.
The hotel itself is a little strange as common areas are well maintained but the rooms are dated and need a bit of a refresh.
The breakfast was ok. Nothing special and we were a little put off by the presence of cockroaches climbing near the fountain and several dead ones floating in the water.
Overall this isn’t somewhere I’d stay again as in general I don’t see why you’d spend a decent amount of money on a hotel that is so noisy.
06.07.2026
This was the third time we stayed at this hotel. The last time was three years ago, and back then we were quite satisfied. Unfortunately, almost everything has changed for the worse. We definitely won't be coming back, and the only real reason to choose this hotel now is its excellent location.
The first thing we noticed was the extremely unpleasant smell in the room. It smelled like old, damp, deteriorated wood, and the odor was very strong.
The shower had several problems. The water pressure was very low, and the water temperature kept suddenly changing from hot to cold.
There were also many broken or damaged items in the room.
The shower by the spa pool was out of order, the spa clock wasn't working, and the steam sauna was also broken.
The spa itself felt abandoned and was nothing like it was three years ago.
Overall, we're very disappointed. Despite the wonderful memories we had from our previous stays, we will never stay at this hotel again.
The first thing we noticed was the extremely unpleasant smell in the room. It smelled like old, damp, deteriorated wood, and the odor was very strong.
The shower had several problems. The water pressure was very low, and the water temperature kept suddenly changing from hot to cold.
There were also many broken or damaged items in the room.
The shower by the spa pool was out of order, the spa clock wasn't working, and the steam sauna was also broken.
The spa itself felt abandoned and was nothing like it was three years ago.
Overall, we're very disappointed. Despite the wonderful memories we had from our previous stays, we will never stay at this hotel again.
12.03.2026
Just back from staying here in March 2026. From the moment we arrived the staff were very welcoming and attentive. We were offered a glass of Cava, but as I don't drink alcohol we were offered multiple different drinks to choose from. During check-in we were looked after by the wonferful Oliver, who made sure everything was sorted out. Throughout our stay all the staff were very helpful and friendly.
This hotel is in the perfect location. Just behind the Hard Rock cafe away from the busy main street. Your room key card can also be used to open a private gate onto the beach which is just a few metres away.
My trip here was to celebrate my birthday. So imagine my surprise on the mornig of my birthday I awoke to find a letter had been slipped under the door to our room. The letter wished me a happy birthday and told me there would be a surprise awaiting me during breakfast service. I was prresented with a lovely little cake and two glasses of bubbly and the resident pianist played happy birthday. They do this for everyone celebrating a birthday during their visit. A really nice touch.
I must be perfectly honest and say that while this is a fantastic hotel in a great location I think it is due a bit of a refurbishment. Don't get me wrong, everything is very clean, but there are some signs of wear.
This hotel is in the perfect location. Just behind the Hard Rock cafe away from the busy main street. Your room key card can also be used to open a private gate onto the beach which is just a few metres away.
My trip here was to celebrate my birthday. So imagine my surprise on the mornig of my birthday I awoke to find a letter had been slipped under the door to our room. The letter wished me a happy birthday and told me there would be a surprise awaiting me during breakfast service. I was prresented with a lovely little cake and two glasses of bubbly and the resident pianist played happy birthday. They do this for everyone celebrating a birthday during their visit. A really nice touch.
I must be perfectly honest and say that while this is a fantastic hotel in a great location I think it is due a bit of a refurbishment. Don't get me wrong, everything is very clean, but there are some signs of wear.
06.03.2026
This was our 3rd visit, last visiting in 2021. We noticed back then that refurb work was required and expected this to be carried out 5 years later. This is not the case.
The main reception and atrium appear quite nice but there’s many observations we made in and around our room:
- Despite reporting a faulty tv remote control it wasn’t fixed 100%
- The card receptacle controlling power in the room was loose on the wall.
- The bathroom door has been soaked and swollen and very unsightly
- Drawers that don’t obviously close properly.
- The once attractive chandelier type lights in the atriums around the hotel are now a bit shabby looking. One of these was dismantling slightly when wind was blowing in from the pool area and dropping small pieces onto the floor below.
- our balcony door wasn’t initially locking. This was repaired.
- The hotel (as others have noted) is quite dated in various ways.
- our room was very near the Hard Rock Cafe and music from there was quite loud until ~11:30
Good points are:
- Location
- Cleaners and all other staff do an exceptionally job.
- Bed and bedding was very comfortable
- A safe is supplied and free of charge.
Breakfast was excellent as was the music from the charming pianist Erika.
We’d love to return but not until a significant upgrade /refurbishment is carried out.
The main reception and atrium appear quite nice but there’s many observations we made in and around our room:
- Despite reporting a faulty tv remote control it wasn’t fixed 100%
- The card receptacle controlling power in the room was loose on the wall.
- The bathroom door has been soaked and swollen and very unsightly
- Drawers that don’t obviously close properly.
- The once attractive chandelier type lights in the atriums around the hotel are now a bit shabby looking. One of these was dismantling slightly when wind was blowing in from the pool area and dropping small pieces onto the floor below.
- our balcony door wasn’t initially locking. This was repaired.
- The hotel (as others have noted) is quite dated in various ways.
- our room was very near the Hard Rock Cafe and music from there was quite loud until ~11:30
Good points are:
- Location
- Cleaners and all other staff do an exceptionally job.
- Bed and bedding was very comfortable
- A safe is supplied and free of charge.
Breakfast was excellent as was the music from the charming pianist Erika.
We’d love to return but not until a significant upgrade /refurbishment is carried out.
25.02.2026
The hotel staff were polite and friendly from day one with welcome champagne and drinks. They had a nice small bed for my little one, along with some kiddy toileteries to make her feel special. The rooms were very clean. The pool side is quite huge with a good bar. The hotel was in front of the beach so very conveniently situated to all amenities. I had a great experience staying there.
18.07.2025
Wonderful experience at this hotel, impeccable service, especially from the receptionist Janine…. Very well located, many restaurants around, practically beachfront and a well-served breakfast, I would only recommend power outlets near the bed. 10/10 ❤️
08.06.2025
Had a lovely stay unfortunately we were only there a few days, next time we will book for longer. Great location, lovely pool areas and very nice room.
22.02.2025
Great location,clean,a little tired,could use modernisation
04.02.2025
Service was perfect, cleaning was good. Checkin was fast. Breakfast is very disappointing, the Beach club palazza is also very bad food there. I got very sick from it. Location of palazza is good, for a thank you you can go there quietly but to eat I would not do it.
04.11.2024
Stayed in the hotel in September. Champagne on arrival. bags taken to room right away. Rooms can’t be faulted clean as you will get . Breakfast choice for all tastes including yes more champagne if you fancied it . Beach is in the door step . Pool are is excellent. Not a kid to be seen . peace and quiet everywhere. 11/10 . Will definitely be back. It’s safe as. nice pool bar snack . perfect setting for shopping and restaurants right behind hotel. you can walk for miles in either direction stop eat and drink along the way . €25 taxi from airport . Will 1000% be back. ignore the negative reviews shit happens everywhere.
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POIs near hotel
Wave Palace (2 km)
Wave Palace offers various water slides and pools for family-friendly aquatic fun.
Elefante (2.1 km)
Elefante is a historic monument representing local heritage and culture.
Lost City Baby Pool (2.1 km)
Lost City Baby Pool provides a shallow water area designed for young children.
Sawasdee (2.1 km)
Sawasdee is a water park offering pools and slides for all ages.
Shark aquarium (2.2 km)
Shark aquarium features marine life exhibits focused on various shark species.
Cafe and Restaurants near hotel
Restaurant «Gourmetland La Martina» (3 min)
Restaurant «Gourmetland Oriental Garden» (3 min)
Av de las Américas, 7, C.C. Américas Plaza
Reviews18.11.2017
Perfect mix of food,service and price
20.09.2017
Firstly, I don't even review. But after today's dinner, I was completely appalled by the food and service so left with no choice but to review. Number 1. The service is horrific, the staff is rude and disrespectful. Number 2. The food is disgusting, do not come here for Indian food or Chinese for that matter. The bland food has left a bad taste in my mouth with the bad manners of people working here. DO NOT RECOMMEND!! Stay away!! Don't be fooled by its location
19.09.2017
Not a good place to eat. Found hair in the food and on top the bathroom is always used by the employees to straighten the hair and apply make up. Bad experience overall
30.08.2017
From my experience it was perfectly fine. Food was great and the staff are friendly and we had a warm welcome and someone bringing us to a table! The only thing I could complain about is the people trying to sell stuff and continuously coming up to our table. In conclusion, perfectly fine!
17.05.2017
The food is actually decent... They panhandle you for service gratuity when you leave. Kinda lowbrow. The female staff are attentive and polite. Male staff are slow and I saw one throw trash on the ground as he was walking along. Not a place with class. The neighboring spot with good music I think has same owners with cool live music. Go for the food.
Restaurante El Embrujo (4 min)
Av de las Américas, 7
Frequently asked questions about Hotel Cleopatra Palace
What types of rooms are available at Hotel Cleopatra Palace?
The hotel offers Standard Quadruple Family rooms (with or without pool view), Standard Double rooms (with options for mountain, ocean, or pool view), Double Suites, and Double Suites with pool view.
Is there direct beach access from the hotel?
Yes, guests can use a private gate to access the public sandy beach El Camison, located about 10 meters from the hotel.
Are pets allowed at the hotel?
Pets are not allowed at Hotel Cleopatra Palace, but service animals are permitted.
What family and kids’ facilities does the hotel provide?
The hotel includes a children’s club for ages 6 months to 16 years, a kids’ pool, a children’s playground, and offers activities such as swimming lessons, roller skating, and horseback riding.
Does the hotel provide any special packages for honeymooners?
Yes, the Honeymoon Package offers a 10% discount, a bottle of sparkling wine, and dried fruits in the room, valid up to six months after the wedding date.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 192 USD The best time to book is August 18, with rates starting from 162 USD
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