Spring Hotel Bitácora in Playa de las Americas

The hotel is excellent, spacious clean room,, good food selection, professional staff and friendly. The reason for a low score was that I had my wallet stolen from my room while it was being cleaned with the door open, We think someone walked passed while the cleaner was in the bathroom or balcony and grabbed my wallet from the side table , Don't leave any valuable on show . Keep blaming myself but you should be able to leave anything in your room with the fear of it being stolen.

Visited this hotel for 10 nights in September. I have travelled to Tenerife at least 2 times per year for a good few years and have never had any major issues to complain about, but this hotel needs to close to have a deep clean and buy all new sleeping furniture. On arrival at the hotel, we checked our bed, baby and toddler beds for bedbugs as we had read about these in a group I joined just before coming. Beds seemed fine and so did the rooms. However, I was awake half of the night scratching, but thought I was just being paranoid, until the next morning when we woke to bedbugs visible on the top of the bedsheet. Reported to reception and after being told that it wasn't possible and having to show pictures to prove it, we were told the policy was to hand all our belongings over to be put in a freezer for a few hours and change room. Second room... Got to 2nd room and pulled all the beds apart to check mattresses. This time the black marks from bedbugs were visible all over the mattresses. Luckily we hadn't taken our luggage into the room. We were then moved to a third room. Third room... Again, pulled beds apart to check mattresses - all seemed fine. I was awake most nights checking my covers and my little ones covers (11months old and 2 year old). It wasn't until 2 days into staying in this room that I started to notice bites on my arms. I used my torch on my phone to have a closer look at the mattress and I was sure I could see tiny bedbugs (googled them and they matched). We had been in contact with Jet2 from the start. They tried to tell us that they didn't have any other reports from customers about bedbugs since February (which was total lies and I showed her other people's comments about reporting bedbugs). The rep then was almost siding with us telling us to make sure we left a review about it. I must say, other than the bedbug situation (which was a huge problem for us), the hotel itself is amazing. The entertainment is great. My wee girl loved the kids disco and Victor was amazing with them. Both kids loved the pools (plenty of sunbeds) and they spent a fair amount of time at the park/softplay area at the back of the hotel which is a great space for children. The food was just okay. We always found something to eat but it was pretty samey all the time and too many fish dishes.