Spring Hotel Vulcano in Playa de las Americas

TL;DR: As of the time of writing, do not stay at this hotel as they have a large cockroach/ant infestation and it will likely ruin your stay as it ruined ours. It completely changed how we interacted with the hotel and made us scared to sleep in the room. ## Cost and Location We stayed in the hotel for 8 nights with the Balance terrace included, so I won't be covering the Up! experience, but we did everything else. We paid £1950 for a 8 night stay with flights and transfers, and I think this boils down to somewhere between £1300-£1500 for the room for 2 people. The location is good; it's a minute walk from the main "mile" of southern Tenerife and you'll always find something to do. We did multiple excursions that came right to our hotel so if you're looking for food, shopping, or adventure you can access it from the hotel. ## Checking In The staff at check-in were clearly a bit flustered when we got there, but I think that's to be expected as people are ferried in 1 coach at a time so there's huge influxes of people. However, we checked in with one of the automated machines and it failed to give us our keycards to the room so we had to queue anyway, rendering the automated check-in useless. ## The Room The room is - at face value - fine. It's newly renovated but honestly resembles something I'd pay half the price for somewhere else; It had a really large TV, a minibar that had a very reasonable drinks package to purchase, and a good bathroom with rainfall shower. The fact that there are no double beds in any rooms except the accessible ones is odd, but something that I guess I could deal with. What I can't deal with however is the rampant cockroach infestation. We found multiple cockroaches on our first night in the room, and had to go down to reception to report it, as we weren't going to sleep in a room with them. However I was actually left with my jaw dropped when the receptionist simply suggested that we go and buy some bug spray to take care of it. I've never felt more figuratively slapped in the face than this. I obviously probed further, at which point the receptionist sighed and offered to change our room. We were moved from the 4th floor to the 6th floor, and knowing cockroaches stay to lower floors we thought we'd seen the end of it. However just to be safe I did go to the local supermarket and buy bug spray. Thereafter, every night before dinner I sprayed every inch of skirting board in the room - something you never expect to do on a holiday you've paid £1000s for. However even this didn't work! We were glad to find only dead cockroaches after the spray, but finding them regardless was such a demoralising experience every time. The fact that every room comes with a little card saying "we have little insect visitors please don't eat in your room haha" is insulting. If you know you have an infestation at the scale that you clearly do, close the hotel and fumigate. At the very least help your staff to cope as they're clearly n