Gavimar La Mirada Hotel and Apartments in Cala d'Or

Just got home from a week's stay in this hotel. It's incredibly dated and basic and exceptionally overpriced. The rooms were barely adequate, and the cleaner was bone idle - daily. The water in the hotel that runs from the taps is salt water, so don't expect to feel clean at any point during your stay. The shower afforded barely a trickle of water, and the temperature was erratic. The food was pretty horrendous unless you liked salad, cold meats, and cheese. We ate out almost every night, which cost a small fortune but was worth it. The only saving grace was the pool snack bar, but you need to LOVE burgers as that's almost all that's on offer. Nothing was kept clean and tidy except the reception area. There are not enough staff to clear and clean tables or keep eating areas tidy. One young lady, Marta, seemed to be doing the job of several staff and was constantly being asked to do more by the manager. Which she did. Bit of a scramble for sunbeds at around 9.30am if you wanted to sit by the pool. You had to pluck them from a stack and lay them out yourselves. We preferred the Solarium, just up the stairs by the pool bar. Plenty of sunbeds, but another area never checked, cleaned, or tidied. The plus points... the atmosphere was relaxed, decent location near beaches and shops/restaurants and the beds were comfortable. We would return to Cala Egos in a heartbeat but not to this hotel. We had a great holiday - DESPITE it. Not BECAUSE of it.

Paid for Centre Parcs, got Butlins.... Arrived at 3am, greeted with an unexpected "tax" of 2ish euros per day per person, payable immediately at the reception. Grumpy staff, very basic accommodation, ants invasion and the weirdest pillows. In a nutshell. On a more positive note, great location, beach across the road, the building itself is lovely and there is a pool, although it only operates 10 - 6pm. Food, paid for half board, breakfasts are quite nice, certainly sufficient. The dinners are great, if you have the culinary requirements of a 6 year old at a summer camp. Entertainment is fun, loud and the staff is enthusiastic, which is great. All in all, we laughed, otherwise we'd cry

Firstly let me say we have stayed here before (6 years ago). We liked it so much we booked again this year. Now being four adults (two being teenagers). How wrong this decision has been. Do not book this hotel if you have kids (or adults) who want to enjoy themselves. No inflatables in the pool, now that I can be on board with however when lifeguard is literally testing if toddlers can swim before allowing them arm Bands or a very small rubber ring it really is a bit extreme. Not even allowed a small ball in pool. DARE U HAVE FUN honestly some of the stuff this lifeguard is telling u off for like a school child is ridiculous! No drink near the pool. So even if ur child won’t get out to have a drink of water in the heatwave u can’t bring them to the side to take a drink. That doesn’t affect us as we have no young children but I want to be honest for people. The kids pool is up some steps, not handy if ur bringing a pram/buggy with you. Pool is open 10-6 some people like to have a swim early when it’s quiet but you can’t do that here. They start kicking u out at 5.45. It’s now a non smoking/vaping hotel. They have an area at front of hotel where u can go. This is a small area and after working hard to quit smoking and switching to vaping I had to sit and smell the smoke. Also if anyone is coming or going with kids etc the only way out is to walk through all the smokers. Next on to air conditioning, I’m just going to tell you now there isn’t any, any booking agent is talking out their backside when they say it has air con! The system is there but none of it works accept in reception. As I say we have stayed here before and it was working then. Repeatedly asked for the first 5days can someone look at it and they told us yes at 5pm etc. still waiting. Everyone is complaining about it. I contacted a company who rent out aircon units and thought this would save us a bit, but they replied to say Gavimar don’t let them in. Next, entertainment in all fairness to the small team of 4 they really do their best with the small budget I’m sure they have and it is the best part of this hotel, and restaurant and bar staff too very friendly. Best entertainment for us was watching people and guessing when lifeguard would go tell them off. lol Receptionists really are rude! I’m sure they are fed up with constant complaints but manners cost nothing! SAME 6 SONGS PLAYED EVERYDAY FOR TEN DAYS AROUND THE POOL! One of the songs used to be one of my favourites, never wanna hear it again. WiFi will only work in reception and a little by the pool, they gave an information sheet on arrival and it tells u a password, I couldn’t get it to work and asked for some help at reception. She told me to connect to the unsecured one and that It doesn’t say that on the sheet. Then proceeded to shout at me! I still have the sheet lol also it’s in English so can’t really say I can’t read it. Location is spot on also part of reason we came back. (Won’t make that mistake again

There was no other words describe this hotel. 1st night woke up after finally getting to sleep with a fan blurring away as air con wasn't working . Room was covered in ants and had to empty our entire cases. Rooms are very basic. We demanded tomorrow rooms which was better but air con still wasn't get. Pools are opened from 10am till 6pm which is rubbish . The pools ain't big enough . Dining area is very dirty and food isn't much to choose from know it's a 3 star but definitely not worth the money all inclusive and ate out most time. Drinks have to pay euro for cup which you keep turning your stay. Lot of the staff I feel are overworked and reception just are so rude. Look at reviews dont stay here coz far better 3 stars about . Dirty and stinking rooms people sitting outside front smoking doesn't look great when you pull up. Not allowed to smoke anywhere inside or outside in the hotel. We made our stay by going out and seeing places as lovely area just shame about this hotel. Definitely not be coming back even if it was for free

We stayed at the 3 star I would say 1 star rating on the 7th July until 11th July The jet 2 rep came out twice she was very good Lynn Gibson The hotel was dreadful let’s start :- The rooms had no air conditioning we asked for it to be looked at they never came The filters on air conditioning are black never been changed We had a junior suite the garden looked totally unkept We had no catering facilities in our room The fridge freezer was broken The kettle table was dirty The shower en-suite was dated and body wash and hand wash units are broken ! We had ants in our room constantly The settee was soiled The staff especially ANNE from Middlesbrough was dreadful so rude and unpleasant! With zero customer service !! money stolen from another family room ANNE’s response be careful what you say ! The pool had green mould Open at 10.00 and all made to leave at 6.00pm they lied and said it was Spanish law never hear so much rubbish all hotels in centre their pools had stayed open Tiles in baby pool broken Sun-beds broken Food was bearable but ℹ definitely would not eat pork and fish on a night out together ! We ended up eating out 4 times ! The reception had leather settees all dirty and broken , Then having to buy a towel for 7 euro each rather then take a deposit and return ! All inclusive generally means that not pay extra for safe / towels / branded cocktails The hotel needs to be removed from your site it’s letting the jet2 name down

I'll start with the positives; I'm not there anymore, and the lads behind the bar, that's it. The hotel is tired and grubby and I genuinely believe management have just lost all interest in this hotel. It's under resourced and therefore the basic level of maintenance has not been received, resulting in a steady decline. Food is poor, pool rules are crazy. You get evicted from the pool and surrounding loungers from 5:45 onwards. Air con very poor, likely due to the filthy filters. This hotel was probably very nice at one time and it's a shame it no longer is. It needs a complete overhaul and more staff. Note that the hotel don't respond to these reviews, whether good or bad? That tells me that, as above, they're not interest. Wouldn't recommend and wouldn't return.

Where to start...

1) Upon arrival, we were required to send our reservation confirmation. I don't understand why, since the hotel had our reservation in its system (same for all other guests).

2) Cleanliness: 3/10: Upon arrival, I requested an immediate change of sheets because there were stains on both beds (thanks very much to the housekeeper who arrived in 30 minutes). Overall, the room doesn't feel clean due to the dated furniture. The bathtub - better to take a shower.

3) Food: I paid for an all-inclusive package for two people, and in the end, we didn't eat anything. When I saw the buffet the first night, I thought it was a bad joke... I'm not a complicated person, but I've never seen such a poor buffet/selection in any hotel in my life.

4) The hotel is an apartment/hotel with a small kitchen, but no equipment is provided. What's the point?

5) The room doesn't really match the pictures on the booking website.

The only positive thing is the lovely reception staff and housekeepers... but that's not enough for a pleasant stay.

If you don't want to be disappointed, choose another hotel!