Botaniq Hotel Boutique in Mojacar

The pool looks like a stunning mermaid lagoon until you get inside it, the tiles are rusted, mouldy, and sharp. The smell of the water like iron and rust stays on your skin for days. The covers for the beds are missing so they're just simply wooden structures. The pool showers don't work very well.

There were some really basic things that disappointed; I asked for a pineapple juice to have by the pool but we were told there was 'no juice whatsoever", the next day on Thursday morning there were no bananas

one night we ordered room service hoping to enjoy our rooms balcony and a romantic evening - but the attitude reaction of this order was almost as if the room service was being done as some kind of favour? (Also €9 for a 2 egg omlette between a dry baguette with a side of package mayonnaise isn't luxury and isn't worth €9). It's worth noting here that there's no telephone in the room for reception.

There isn't enough active service in my opinion between staff and customers, for the price of €260 a night and only 14 rooms of which weren't all occupied Wednesday to Friday - I would expect at least a "can I help you with anything / can I get you a menu?" (By the pool there was only a QR code menu on Wednesday day and they weren't there at all for the rest of the time).

The rooms filithy rusty and so damp.

The sunbeds both by the pool and on the beach are a positive to mention they're large and sturdy and feel.luxurious and comfy to lay on.

The proximity to the beach is wonderful.

The stone sink and bath in our room which were one of the features we really wanted to enjoy we couldn't enjoy because the bath was dirty and cracked. The tap was full of black mould and rust (I have photos of this again). The stone sink isn't fit for purpose as the tap doesn't reach far enough so water literally pours down the back of the sink flooding the floor only adding to the mould and humidity and dampness.

For me, the lack of cleanliness and quite frankly the dirt and mould which isn't healthful whatsoever, isn't acceptable in any hotel let alone for €260 a night and I cant understand how these glaringly obvious things aren't dealt with immediately.

It's such a shame because it's adult only, beautiful location and has the potential to be incredible but I am so sadly disappointed.

Trees and insects
Terrible yard dirt and leaves everywhere , many big trees which resulted in insects and bird droppings everywhere. The pool area was so shady no sun could get in and the walkway between reception and the rooms was wet and muddy