Hotel Gótico in Barcelona

I used to work for Hilton's as a concierge, banquet supervisor, and front desk for more then 2 years. I took huge pride in my service and accommodating to guest.

I checked in with my wife the day before her birthday as we were travelling around Europe. We showed up early and the fine gentleman at front desk was very informative and we gave our luggage to him for storage as we were too early. As we travelled for more then 10 days, we had to do laundry first which we did and when I came back with clean laundry, I grabbed one of the suitcase from front desk so I can throw the laundry into the suitcase and off we go to explore Barcelona. After I am done with the suitcase I brought the luggage to front desk to be put away to the back, it was a different reception. He was afrodecendant ,bulky in build. I was very polite asking him to store the luggage away for me which only require him to roll my luggage and walk less then 20 steps to their rear room. What I got back was disgusted face and rumbling complaint in Spanish and a stare. I felt very disgusted being treated like this as a tourist. I had 3 more encounter with this male in particular where none of the three he greeted me with a simple hello. Last day of checkout, I can hear him doing a floor check with his music playing very loud at 6:50 in the morning.

I am sorry, but if he dislike this job so much, I think he should find other profession. Hotel receptionist and this hotel unfortunately have to suffer from his lack of customer service with a two star.

Due to his privacy, I will not post picture of him. But I probably won't come back to Spain and Barcelona if I have to deal with this kind of attitude.