Suite Lanka in Hikkaduwa

We live in this hotel right now and we faced with with really terrible problem! There is constant noise and vibration! The vibrations comes from walls. We can’t sleep because of it and can’t even stay inside the room. We still doesn’t find out the source of this thing - looks like some pump works… And also staff doesn’t speak English at all, so they can’t help us at all.
Very bad experience

Where do I even start with this review? The short story: Avoid this hotel unless you are left with the option of sleeping on the street.

We took this hotel at the last minute because we had a bad experience with our Air BnB. I will list down our bad experience in the form of points:

1. Rude and ill-mannered owner: There is a young fellow at the reception who DOES NOT know how to behave with customers. He claims to be the owner of the hotel. When we told the front desk that the AC remote in our room is not working, his first reponse was: "We can't do anything if you fiddle with the remote" Are you kidding me? One does not need a PhD button to press the up and down button on a remote and that is NOT HOW YOU SPEAK WITH CUSTOMERS. He was also being sarcastic and had lots of snide remarks on the side. We ended up having an argument with him and this is the worst possible hotel owner cum manager that I have met in my life.

2. Infrastructure: I would rate this below par compared to even basic lodges:

WiFi: I believe internet was faster when Tim Berners Lee invented the World Wide Web. It's pathetically slow and erratic and we had to repeatedly go down near the reception for any sort of connectivity.

No door handles: There are no door handles on the bathroom door which makes it borderline unsafe to close and open the doors

No Steam iron/press even on request: The entire hotel does not have a single steam iron. Wow!

No complimentary water: Not even 1 bottle - even basic lodges (forget hotels) have 2 bottles of complimentary water bottle everyday

3. We had 2 rooms and in one room, the only thing separating the shower area from the main bathroom was a thin curtain - no skirting, no tiles, nothing.

4. They forced us to pay the entire amount for the hotel upfront within a day. As someone who has stayed in all kinds of hotels across over 10 countries (from 5 stars to basic lodges) - this was surprising, especially given the bad service of the hotel. They were not ready for us to pay the full amount while checking out.

5. The rooms and the bathrooms had a really bad, damp smell coming from them.

6. The pillows were uncomfortable.

DO NOT STAY HERE.