Hotel dell'Angelo in Locarno

Extremely unpleasant experience:

We were given rooms on the second floor in an older building separate from the main hotel building.
There was one common bathroom and one common bathrooms for the entire second floor!!!
Rooms were cold and uncomfortable. Phones were not working.
WIFI not working and the person at the reception was not trying to help resolve this question.
On the day of our arrival, we dined at the Hotel restaurant. Both the service and quality of the food were mediocre.
The next morning, breakfast was very subpar.

Avoid at all costs.

This hotel is tacky, out of date and has a blackface sculpture in the dining hall. When we arrived, the room we got was not ready even tho we were already let up by the receptionist. We had to wait 10 minutes in front of the room while they were cleaning it, not that bad but we were a little annoyed. They finished and the room was quite cozy with a nice view and quiet. As we unpacked our things, the housekeepers told us the room won't lock. We immediately requested a new room, housekeeping said they can't help us so we went to the receptionist and they gave us a new key to another room. The new room was pretty bad. It was way smaller and the view was way worse. The balcony faced another building with another hotel, me and the hotel guests in the other hotel made awkward eye contact frequently. The balcony was also facing directly towards a loud bar, a busy pedestrian street and another bar that gave loud trashy live rock concerts all night long. Even when the windows were closed, all you could hear was the subpar singing of a middle aged man and the yapping of the drunkies right underneath our window, all until 2 AM. Next morning we went to eat breakfast at the hotel. When we entered the dining hall, we were greeted by a statue. The statue was a blackface character, painted completeley black with exaggerated red lips, holding up candles. Not only is it a racist depiction but also absolutely tacky, just like the rest of the hotel decor. Cheap old plastic angels everywhere and ugly urns that look like an advertisement for the crematory. The options at breakfast were pretty limited, it was packed and people were standing around the buffet like vultures. All in all, I would never stay at this hotel ever again. Still happy i got to experience locarno tho, what a beautiful city!

TERRIBLE EXPERIENCE - BEWARE OF THE SCAM
READ THIS BEFORE BOOKING
This hotel operates with TWO COMPLETELY DIFFERENT BUILDINGS but doesn't disclose this anywhere during booking:
🏨 "Normal" building: rooms with private bathroom, elevator, modern facilities
🏚️ "Old" building: shared dirty bathrooms, NO ELEVATOR
THE MAIN PROBLEM
They don't ask about your needs (disability, mobility issues, etc.) and arbitrarily assign you to the old building. You find yourself having to climb 2 floors of stairs with your luggage without any warning.
FALSE ADVERTISING
📱 On Booking.com: listed as "private bathroom" → FALSE if assigned to old building
🅿️ On their website: listed as "parking available" → FALSE if assigned to old building
🛗 Accessibility: no mention that one building has no elevator

I was forced to immediately abandon the property without even staying overnight. When I requested cancellation and refund, it was CATEGORICALLY REFUSED.
ADVICE
❌ DO NOT book if you have mobility issues
❌ DO NOT book with gift vouchers (Smartbox, etc.)
❌ DO NOT book if you have heavy luggage
❌ Verify BEFOREHAND which building they'll assign you to

No ventilator, fan or airconditioning. Really hot!
No ventilator, fan or airconditioning. Really hot!!! But nice breakfast and the pizzeria is good.

Not worth it.
Very poor hotel in a good location, no AC, weird smell in rooms (bleach in one, smoke in the other), only one receptionist was kind, the rest wouldn't smile much or even interact. Parking too expensive, for a parking that's 5 mins away from the hotel.