Cristal Resort in Paje

Let’s start with the location which is amazing, the best in Paje in my opinion. Apart from this, this resort needs a lot of work . The rooms where very basic - stayed in an Eco bungalow which had no air conditioning or … windows, only nets. Note that the selection of our room was the travel agency’s mistake, we did not know these details. Luckily in July there is a cool breeze in the evening but good luck in the morning with all the noise. The bathroom was in a very bad condition, you could actually lift the sink from its place, the shower was kind of gross, no curtain, stained towels etc. The breakfast was very basic. My friend’s flip flops were stolen and saw one of the cleaning staff wearing them. My friend was hospitalized and had her key at the hospital. Her roommate was not allowed in because the key was not supposed to have left the property. Somebody had to go to the hospital to fetch the key. A general lack of focus in the service, a lot of people going around with not much purpose when essentials are missing. The resort has great potential because of its location - delightful grounds full of Colombo monkeys and birds, stunning beach but unfortunately these are not enough.

Horrible. They stole me and traumatized me. a thief in my room well, this happened on Sunday night (23 january Monday morning at 3:30 AM). I was sleeping in Cristal ressort hotel located in Paje, zanzibar. it was a hotel with rooms and bungalows on the beach. I booked through *********** after reading travelers comments and it was well noted. I booked only from saturday 22 to monday 23 of January 2023 because it was my last night in zanzibar before going back home. I had a room called "beach room" . While sleeping I heard the waves of the beach and once I woke up, I saw a man in my room, I started screaming and saying who are you, he ran away from the room. I got up from the bed, but I was stuck with the mosquito net, and I was afraid. I started screaming and saying: Security, security, help, help. No one was there. I closed the room, and I ran directly to the reception. No one was there either. I came back to the room and I did not see anyone from the security. I went to search for my phone. I did not fund it, nor the laptop that was charging. After that I ran again to the beach and then the security (messaya) came, I explained to them what happened, they started looking for him, but it was too late (after 5 or 7 min). i said please call the police, they said we already called the hotel responsible so they will bring a car to go to bring the police. They were not serious. 1h30 after, the police came and they asked me to tell them what happened, and then they gave me a piece of paper to write down what happened to me. It was around 6 of the morning. Around 9 we went (me and someone from the hotel to the police station again ) and there they gave me a report declaration and they said they will do the investigation. but also i felt that they were not serious at all. I spoke with the hotel manager who was not kind at all. I said this is your fault and you don't have security in your hotel. He said that's my mistake because I did not close the door with the keys. Yes, I did not close it with the key, because I am in a hotel and I am inside my room. He said the door was not broken. I told him that he needs to reimburse me. he said he has insurance but we need to wait until the police deliver the final report. I told him to give me proof of insurance with my name and with all details, but he said he can not contact the insurance company until the final report is delivered. He said he will contact me if he has any news. well he was really not kind and not serious at all. I did not have time to stay longer and deal with this issue because I had my flight in the afternoon and my driver was waiting for me. This is what happen to me, I was really traumatized, no security, the thief could even kill me or at least hit me