Crystal Bay Yacht Club Beach Resort in Lamai Beach

This place could be magnificent, but unfortunately the hotel doesn't clean the areas around the apartments at all and lets its section of the beach become an open-air garbage dump! A real shame.

We were very disappointed with our experience at this hotel. We don't usually leave bad reviews, but this time we couldn't do otherwise. The only positive point was the kindness and dedication of the staff. Otherwise, it really didn't live up to the various descriptions!

To begin with, we booked a hotel with a pool, but no one informed us that it would be closed for renovations throughout our stay! This is really unacceptable because I would never have booked without a pool; we could have canceled and booked elsewhere! We had booked a luxury room which was anything but luxurious, and it was kindly changed for us. Unfortunately, there was a lot of construction going on, so the noise of drills and sanders was constant from the morning. The beach and the area around the hotel were very dirty, with various plastics, bottles, and aerosol cans—it didn't make you want to sit down or swim there. On the fourth day, in the morning, there was a mini-cleanup of a few meters of sand, with a hole dug in the sand to bury aerosol waste. Absolutely horrific! This beach, which could be so beautiful... I won't even mention the minor issues and flaws with the luxury villa on the last night, including three power outages in a single evening.
A truly terrible stay at this hotel, where the filth on a beach that should be magnificent is beyond belief.