Bangkok Hotel Lotus Sukhumvit 33 by Compass Hospitality in Bangkok

DO NIT BOOK THIS PLACE!
I didn't really want to rate this place 1 star. Unfortunately, it was like a situation that I wish no one would experience.

We arrived on September 15th around
midnight - 1am) and are hoping to check in (check-in counter is open 24 hrs. as per the reservation details) and are very excited about this place plus I was extremely exhausted from a 23 hrs. long flight.

In front of the hotel was so dark and didn't have any light and no signs..We thought we went to the wrong place. I spotted 2 people who I assumed to be security guards sitting in the dark in front of the door..

I showed them my booking for 4 days 3 nights with a prepaid amount..

One of them said..ohh! this place is not open for anyone to stay in, it is temporarily closed and under renovation..l was shocked and asked when the renovation happened.. They said a week ago, I booked this place a month before my arrival date and there was no one ever contacted me to let me know about this situation or to prepare me to book a new place to stay, I was so disappointed, exhausted, and at that time almost 2 am. it was very difficult to find a new place to stay for 4 of us.

I was actually luckier than most travelers who booked this place since I am a Thai citizen traveling back home, I felt bad for those who can’t communicate well in Thai and had to find a place to stay at late night with many luggages and small kids.. The management of this property needs to make up on those who faced this terrible situation.

As others have said before me . I showed up at the hotel at 1pm only to find it closed . Just a guy standing by the front door saying it was closed for renovations and no refund. I booked 2 -3 months in advance there is no excuse not to notify your customers ahead of time
I was able to get a refund through Agoda. But I had to sit in a restaurant and try to find a hotel close by .

Well, i booked this hotel last month to stay on Sep 16-17.
And yet surprisingly found out that hotel is temporarily closed down.
No information in-advance at all and no email as well.
And the worst part are we arrived early morning (5am) to get ready for seminar near by hotel. It was raining when we arrived...
Have to go through call center of Booking.com, since hotel staff dont pick up the phone at that time. 😒
Terrible experience of all time.
Booking.com help us out, but we still have to find new hotel to stay on that day.
The price of hotel around this area are phenomenal increasing!!!!
Anyway, worst solution from hotel ever!
P.s. 6 days ago (which should be Sep 15th) hotel sent me message via email!!!
Notice infront of hotel attached on Sep 8th onward.
Poor communication everrrrrr, not sure I can get compesate either.

I absolutely do not recommend this place. Do not book here!
I booked two nights at this hotel through Booking.com and my reservation was confirmed. When I arrived at the hotel, the staff told me that the hotel was closed and my reservation could not be honored.

The least they could have done was to inform me in advance — there were three days between my booking and my arrival. I received no message or warning at all.

They offered no alternative solution and simply told me to find another hotel on my own. To get a refund, I have to go through Booking.com — no immediate refund was possible on site.

I booked this hotel directly through their website for 9–13 September 2025 and paid in advance. When I arrived with my elderly mother on 9 September, I was shocked to find the hotel completely closed since 8 September.

I never received any communication, warning, or cancellation notice. The hotel still accepted my booking and payment knowing they were shutting down. Looks This is outright fraud.

To make things worse, the staff at the door was extremely rude and unhelpful, showing no concern for the fact that I was stranded with my mother. I was forced to urgently find another hotel at additional cost and stress.

Zero accountability. there is no information about refund and other compensations . Terrible staffs and management .

This hotel cheated me, treated me badly, and caused huge inconvenience after 6 hours of travel . What if I don’t have enough money to book new hotel or no place to stay !!

If you value your time, money, and peace of mind — stay away from this place!

Booking number : 4905098