M Hotel in Pattaya

After so many years on Trip.com, this was the first time I encountered a 'no room on arrival' situation, and it was at this hotel. They even tricked us into believing they'd arranged a sister hotel... I foolishly fell for it, only to find out it was a scam once we got there. The 'hotel' was a dump, located in a very noisy alley, small and run-down, more like a budget motel. This whole ordeal happened on New Year's Eve no less, meaning we got no sleep that night. To make matters worse, both my husband and daughter had influenza and colds, and we had an early flight the next day. I was absolutely furious! I complained to Trip.com, and their service, I must say, was impeccable – they compensated us immediately. But the hotel's behavior is utterly incomprehensible and unacceptable. I believe they should have simply admitted their mistake and offered compensation, allowing me to rebook somewhere else, instead of trying to con us with lies.