Crystal Palace Pattaya Hotel in Pattaya
✅ Guests appreciated the spacious rooms with features like a 55-inch smart TV and strong water pressure in showers. ✅ The rooftop pool offers a pleasant spot with views over northern Pattaya, paired with a clean swimming pool area. ✅ Free parking and proximity to public transport such as songthaews were highlighted as convenient for exploring the city. ✅ Breakfast includes a variety of Asian and continental options, with some guests noting a complimentary buffet even when not booked. ✅ Staff members are often described as friendly and helpful, particularly at the front desk and during breakfast service. ❌ Several reviews mention inconsistent room cleanliness, including leftover trash and occasional odors in bathrooms. ❌ Wi-Fi connection is frequently reported as weak and unreliable, causing guest frustration. ❌ Noise is a significant issue due to the building’s echo effect, loud groups, and bus arrivals/departures, impacting guest sleep quality. ❌ Maintenance problems such as malfunctioning elevators, plumbing concerns, and outdated furniture were noted by multiple guests. ❌ Breakfast quality is sometimes described as poor or repetitive, with limited western options and some guests finding it uninspiring.
Rooms and prices
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Description
Crystal Palace Pattaya Hotel is a five-star property built in 2007, offering 363 rooms across several buildings. It provides a mix of room types including Deluxe, Superior, Luxury, Luxury Deluxe, and Suites. The hotel features two outdoor pools, a rooftop pool, a fitness center, spa facilities such as a sauna, massage, and jacuzzi, plus family-friendly amenities like a kids’ club, playground, and children’s pool. Free Wi-Fi is available throughout the property, alongside conveniences such as a restaurant, bar, mini-market, currency exchange, laundry services, and free parking. While the rooms are generally spacious and include air conditioning and safety deposit boxes, some guests have noted dated furnishings and variable maintenance. The hotel targets travelers looking for resort-style accommodation with practical access to Pattaya’s attractions, though it primarily serves package tourists.
Location
Located on North Pattaya Road in the Naklua area, Crystal Palace is about 33 km from Utapao Airport (UTP). The hotel stands on the third line from the beach, with the nearest public sandy beach approximately 860 meters away, accessible with provided umbrellas, sun loungers, and towels. It is roughly 1.5 km from the shoreline, and close to local dining options like ila cafe' (46 m), Taverne Shop restaurant (135 m), and Goldene Orchidee (278 m). The hotel is near the Lan Po seafood market and has convenient access to songthaew transportation right outside the door, facilitating trips to Pattaya’s main entertainment areas including Walking Street.
Tips
- Expect some noise from tour groups and buses; requesting a room facing the courtyard can reduce street noise.
- If you rely heavily on Wi-Fi, plan for connectivity issues or use mobile data as a backup.
- For breakfast, be prepared for mostly Asian-style choices and consider dining out for more variety.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Cuisine: American, Asian, Continental, Full English/Irish, Vegetarian Opening hours: [Mon - Sun] 06:00-10:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: Deposit required The deposit is determined based on the number of rooms you book. The charge is THB 1,000.00 (approx. US$30.52) per room. This property accepts cash On the day of check-out
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Snack bar
- Bottled water
- Kettle
- Free Wi-Fi
- Internet access
- Car rental
- Airport transportation
- Transfer services
- English
- Chinese
- Tour assistance
- Library
- Bike rental
- Barbecue grill(s)
- Karaoke
- Nightclub
- Hiking
- Picnic area
- Parking
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water sport facilities
- Beach/pool towels
- Next to the beach
- Rooftop pool
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Table Tennis
- Fitness facilities
- Gym
- Massage
- Sauna
- Spa
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Pets Not Allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 860 m. It takes 13 minutes To the beach!
The distance to the sea is 690 meters
Video: Crystal Palace Pattaya -SHA PLUS, Pattaya North, Thailand
Map
Reviews
I’d still recommend it if you’re on a lower budget and want something with a “resort-style” feel. Just keep your expectations realistic. The room wasn’t super clean; for example a piece of eggshell stayed on the floor throughout our stay despite daily housekeeping. Overall, book according to your budget and don’t expect too much.
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Frequently asked questions about Crystal Palace Pattaya Hotel
What types of rooms are available at Crystal Palace Pattaya Hotel?
The hotel offers Deluxe room, Superior room, Luxury room, Luxury Deluxe room, and Suite.
Is breakfast included and what types of breakfast does the hotel offer?
Breakfast is served from 6:00 to 10:00 daily and includes American, Asian, Continental, Full English/Irish, and Vegetarian buffet options. It is free for some guests, but additional fees may apply and must be paid at the hotel.
How far is the hotel from the beach?
The hotel is located about 860 meters from the nearest public sandy beach, which is on the third line from the shore.
Are pets allowed at Crystal Palace Pattaya Hotel?
Pets are not allowed at this property.
What family facilities does the hotel provide?
The hotel offers a children’s pool, kids’ club, children’s playground, children’s menu, cribs (on request), and babysitting services.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 24 USD The best time to book is August 12, with rates starting from 22 USD