8.1
Excellent
29 USD
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Crystal Palace Pattaya Hotel in Pattaya

🌍
Thailand, 284/68 Moo 5 Pattaya - Naklua Rd
● Center: 4 km
🌞 Beach - 13 min
☎ Phone: +66 38 413 536Show

✅ Guests appreciated the spacious rooms with features like a 55-inch smart TV and strong water pressure in showers. ✅ The rooftop pool offers a pleasant spot with views over northern Pattaya, paired with a clean swimming pool area. ✅ Free parking and proximity to public transport such as songthaews were highlighted as convenient for exploring the city. ✅ Breakfast includes a variety of Asian and continental options, with some guests noting a complimentary buffet even when not booked. ✅ Staff members are often described as friendly and helpful, particularly at the front desk and during breakfast service. ❌ Several reviews mention inconsistent room cleanliness, including leftover trash and occasional odors in bathrooms. ❌ Wi-Fi connection is frequently reported as weak and unreliable, causing guest frustration. ❌ Noise is a significant issue due to the building’s echo effect, loud groups, and bus arrivals/departures, impacting guest sleep quality. ❌ Maintenance problems such as malfunctioning elevators, plumbing concerns, and outdated furniture were noted by multiple guests. ❌ Breakfast quality is sometimes described as poor or repetitive, with limited western options and some guests finding it uninspiring.
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Rooms and prices

2 guests
Adults−2+
Children under 17−0+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
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Superior Double room
Superior Double room
Air conditioning and private bathroom
Beds:
30 USD
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Deluxe Double room
Deluxe Double room
Air conditioning and private bathroom
Beds:
39 USD
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Superior Twin room
Superior Twin room
Private bathroom
Beds:
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Deluxe Twin room
Deluxe Twin room
Private bathroom
Beds:
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Family room
Family room
Air conditioning and private bathroom
Beds:
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Family room with city view
Family room with city view
Private bathroom
Beds:
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Family Quadruple room
4 x
Family Quadruple room
Private bathroom
Beds:
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Family Quadruple room with city view
4 x
Family Quadruple room with city view
Private bathroom
Beds:
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Double Crystal Suite
Double Crystal Suite
Private bathroom
Beds:
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Double Luxury room
Double Luxury room
Private bathroom
Beds:
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Twin Luxury room
Twin Luxury room
Private bathroom
Beds:
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Deluxe Twin Luxury room
Deluxe Twin Luxury room
Private bathroom
Beds:
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Description

Crystal Palace Pattaya Hotel is a five-star property built in 2007, offering 363 rooms across several buildings. It provides a mix of room types including Deluxe, Superior, Luxury, Luxury Deluxe, and Suites. The hotel features two outdoor pools, a rooftop pool, a fitness center, spa facilities such as a sauna, massage, and jacuzzi, plus family-friendly amenities like a kids’ club, playground, and children’s pool. Free Wi-Fi is available throughout the property, alongside conveniences such as a restaurant, bar, mini-market, currency exchange, laundry services, and free parking. While the rooms are generally spacious and include air conditioning and safety deposit boxes, some guests have noted dated furnishings and variable maintenance. The hotel targets travelers looking for resort-style accommodation with practical access to Pattaya’s attractions, though it primarily serves package tourists.

Location

Located on North Pattaya Road in the Naklua area, Crystal Palace is about 33 km from Utapao Airport (UTP). The hotel stands on the third line from the beach, with the nearest public sandy beach approximately 860 meters away, accessible with provided umbrellas, sun loungers, and towels. It is roughly 1.5 km from the shoreline, and close to local dining options like ila cafe' (46 m), Taverne Shop restaurant (135 m), and Goldene Orchidee (278 m). The hotel is near the Lan Po seafood market and has convenient access to songthaew transportation right outside the door, facilitating trips to Pattaya’s main entertainment areas including Walking Street.

Tips

  • Expect some noise from tour groups and buses; requesting a room facing the courtyard can reduce street noise.
  • If you rely heavily on Wi-Fi, plan for connectivity issues or use mobile data as a backup.
  • For breakfast, be prepared for mostly Asian-style choices and consider dining out for more variety.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
  • Breakfast: Option: Buffet Cuisine: American, Asian, Continental, Full English/Irish, Vegetarian Opening hours: [Mon - Sun] 06:00-10:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
  • Deposit Policy: Deposit required The deposit is determined based on the number of rooms you book. The charge is THB 1,000.00 (approx. US$30.52) per room. This property accepts cash On the day of check-out
  • Pets: Pets are not allowed
  • Service animals: Service animals are not allowed
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: Visa, MasterCard
  • Check in time: 14:00. Check out time: 12:00.
2 guests
Adults−2+
Children under 17−0+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
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Services and facilities

General
  • ATM
  • Shopping on site
  • Air conditioning
  • Elevator/lift
  • Smoking areas
  • Currency exchange
  • Smoke-free property
  • Security guard
  • Newspapers
  • Gift shop
  • Express check-in/check-out
  • Garden
  • Television in lobby
  • Terrace
  • Fire Extinguisher
  • Outdoor furniture
  • Reception desk
Rooms
  • Non-smoking rooms
  • Room service
  • Fridge
  • Family room
  • Cable TV
  • TV
  • Minibar
  • Hairdryer
  • Shower/Bathtub
  • Shower
  • Slippers
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
Services and amenities
  • Ironing
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Luggage storage
  • Wake-up service
  • Telephone
Meals
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Restaurant
  • Snack bar
  • Bottled water
  • Kettle
Internet
  • Free Wi-Fi
  • Internet access
Transfer
  • Car rental
  • Airport transportation
  • Transfer services
Languages Spoken
  • English
  • Chinese
Tourist services
  • Tour assistance
Recreation
  • Library
  • Bike rental
  • Barbecue grill(s)
  • Karaoke
  • Nightclub
  • Hiking
  • Picnic area
Parking
  • Parking
Pool and beach
  • Swimming pool
  • Indoor Pool
  • Outdoor pool
  • Beach facilities
  • Water sport facilities
  • Beach/pool towels
  • Next to the beach
  • Rooftop pool
Business
  • Business center
  • Fax and copy machine
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Table Tennis
  • Fitness facilities
  • Gym
Beauty and wellness
  • Massage
  • Sauna
  • Spa
Kids
  • Playroom
  • Babysitting and childcare
  • Children's playground
  • Children swimming pool
  • Kids club
Pets
  • Pets Not Allowed

The hotel is located on third line from the shore.

The nearest beach is located on the distance of 860 m. It takes 13 minutes To the beach!

The distance to the sea is 690 meters

Video: Crystal Palace Pattaya -SHA PLUS, Pattaya North, Thailand

Map

Reviews

Cleanliness
Amenities
Location
Service
10.02.2026 Guest
My stay with crystal palace was rather disappointing. Even though the room was incredible and the facilities aswell, the staff was not accommodating, no smiles and didn’t seem like they wanted to be there. Once I checked in there was a dirty towel next to the door on the floor, I mentioned this to reception and when I returned to the room after being out all day it was still there in the same place. The Do not disturb button for our room was also not working meaning there was cleaners coming in everyday. And the breakfast was quite poor quality and always the same for all the 5 nights I stayed there.
05.02.2026 Fairyfloss
Good value for money if you don’t mind being a bit far from the city centre. We had a car so the location wasn’t an issue and the free parking was convenient. Most of the reception staff were friendly with only one who was slightly annoying. The hotel offers free breakfast but it wasn’t great — we only had it once even though we stayed longer.

I’d still recommend it if you’re on a lower budget and want something with a “resort-style” feel. Just keep your expectations realistic. The room wasn’t super clean; for example a piece of eggshell stayed on the floor throughout our stay despite daily housekeeping. Overall, book according to your budget and don’t expect too much.
03.02.2026 Anonymous
The hotel is clean and has good amenities, yet some of their receptionists can't communicate in English very well.
02.02.2026 HaPpY
The room is spacious and comes with several pillows. There is a large 55-inch smart TV. The water pressure is strong and the air conditioner is cold. The food selection is varied considering the price.
27.01.2026 zqby
I originally booked four nights at this hotel but only stayed for two before moving to another one. The room was clean, and the environment was decent, but there was an odd smell coming from the bathroom. The water pressure was unstable when showering at night. And just look at the pipe next to the toilet – I was genuinely worried it might burst at any moment.
25.01.2026 Adandan
Overall, it's pretty good and quiet. There's a songthaew right outside the door, which is super convenient. It's also very close to the Lan Po seafood market, and they even offer free breakfast from 6-10 AM!
24.01.2026 Lingque
Great value for money, but don't expect much from the food. There are a lot of Chinese tour groups, so every morning you'll see buses checking out, and every evening buses arriving. Pattaya itself isn't that big, so it's still decent overall! If you want good food, you'll have to spend your own money and go near Terminal 21!
18.01.2026 Guest
The room is spacious, the swimming pool is very clean, and the breakfast selection is quite good. I stayed for several days.
18.01.2026 Zhixingderen
The room was clean and spacious, with an elegant ambiance. I received two pleasant surprises: 1. A complimentary buffet breakfast, which wasn't included in my original booking. 2. The hotel offers not only a free outdoor pool but also a gym. If I ever return to Pattaya, I would gladly choose to stay here again.
17.01.2026 Julia
Very nice place , comfortable ,good breakfast , near shop, restaurants , cafe , sea about 3 min by motorbike
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POIs near hotel

museum
Teddy Bear Museum (2.3 km)
Museum showcasing a collection of teddy bears in themed settings, ideal for families and children.
museum
Ripley's Believe it or not (4 km)
Museum featuring oddities, unusual artifacts, and interactive exhibits open daily from 11:00 to 23:00.
attraction
Pattaya City Sign (5 km)
Iconic city sign located on a hillside, popular for photos and city views.
viewpoint
Pattaya view point (6 km)
Scenic viewpoint offering panoramic views of Pattaya Bay and the city skyline.
artwork
Admiral Prince Klomlouang Chumphon Khet Udomsakdi Monument (6 km)
Monument dedicated to Admiral Prince Klomlouang Chumphon Khet Udomsakdi, honoring his contributions to Thai naval history.

Cafe and Restaurants near hotel

restaurant
ila cafe' (1 min)
284/68 Na Kluea 15/1
restaurant
Restaurant «Taverne Shop» (2 min)
157/75-6 Moo 5 Phatthaya-Nakluea Tumbol Amphoe Bang Lamung, Chon Buri, 20150
restaurant
Restaurant «Goldene Orchidee» (4 min)
33, Pattaya-Naklua

Frequently asked questions about Crystal Palace Pattaya Hotel

What types of rooms are available at Crystal Palace Pattaya Hotel?

The hotel offers Deluxe room, Superior room, Luxury room, Luxury Deluxe room, and Suite.

Is breakfast included and what types of breakfast does the hotel offer?

Breakfast is served from 6:00 to 10:00 daily and includes American, Asian, Continental, Full English/Irish, and Vegetarian buffet options. It is free for some guests, but additional fees may apply and must be paid at the hotel.

How far is the hotel from the beach?

The hotel is located about 860 meters from the nearest public sandy beach, which is on the third line from the shore.

Are pets allowed at Crystal Palace Pattaya Hotel?

Pets are not allowed at this property.

What family facilities does the hotel provide?

The hotel offers a children’s pool, kids’ club, children’s playground, children’s menu, cribs (on request), and babysitting services.

Hotel prices for: September - October 2026 calendar

The average hotel price this month is 62 USD The best time to book is September 20, with rates starting from 23 USD

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