Mera Mare Pattaya in Pattaya

On January 31st, around 1:05 p.m., my family and I went to the front desk to check out. My room number was 606, and the check-out time had been extended to 1:00 p.m. My mother’s room was 608, and at 12:00 p.m., she moved her luggage to my room. She also informed the housekeeping staff that room 608 could be cleaned as it was being vacated that day.

However, when we arrived at the front desk at 1:05 p.m. to check out, an employee named Jan had a very unpleasant demeanor from the start. Upon receiving the key cards for both rooms, she raised her voice and asked my husband in an accusatory tone, "Why didn’t you inform me that room 606 had already been checked out?"

First, from an employee’s perspective, guests not notifying the front desk directly about check-out may cause inconvenience in their workflow. However, as someone who has worked in the hotel industry for ten years, I am well aware of the standard procedures for handling such situations. Typically, the staff would contact the housekeeping department to inspect rooms where guests cannot be reached but need to be checked out, and then report the room’s status.

What truly upset me was Ms. Jan’s attitude toward guests. It felt as though we had become her outlet for frustration. My husband even apologized to her, yet her expression remained just as unfriendly afterward. Personally, I don’t believe an apology was necessary on our part, but to our surprise, even after the apology, she didn’t acknowledge us at all—she simply continued working with a frown, head down.

Since she wasn’t wearing a name tag on her uniform, I approached her to ask for her name. She retorted, "Why should I give you my name?" As she wasn’t wearing a name tag, she introduced herself as Jan, though I cannot confirm whether this is her real name. I hope you can investigate based on the check-out time I provided. In the service industry, it’s common practice to provide one’s name openly unless one has something to hide or has made a mistake.

I hope your company regularly trains employees on the proper attitude and approach when dealing with guests and handling situations. After all, Pattaya is meant to be an enjoyable and relaxing vacation destination. Unfortunately, one employee with such a poor attitude was enough to ruin what could have been a perfect holiday.

Stayed 4 nights in November 25. Overall I gave it 3 Stars because bed was really hard and air con did not cool the room down. I complained and they but a mattress topper on the bed which worked but maintenance looked at the air conditioning but still was too hot