The Oba Hotel in Torba

We were eight families staying at The Oba Hotel at the end of the season, and unfortunately, the experience did not live up to the expectations of a five-star hotel. Before booking, we contacted the hotel to confirm that the season would end on October 20th and that all activities would remain open until then. Technically, everything was open, but we constantly had to ask for things that should have been available without any effort. Drinks and ice were rarely refilled, we had to repeatedly ask for the aquapark to be opened, and the main slide was said to be “broken” – yet it was turned on a couple of times, which made us question that explanation. The climbing area in the aquapark was also closed, and the mini-disco was **canceled every single time**, even though we had 16 children ready to participate. The steam rooms in both the men’s and women’s spa were closed, and although there were lifeguards present, they were neither visible nor attentive to what was happening. A child could easily have gotten into trouble without them noticing – which is completely unacceptable at a five-star hotel. Service quality was inconsistent. Upon arrival, we were warmly welcomed, but during our stay several staff members seemed frustrated or annoyed when we asked for assistance. The café that was supposed to be open 24 hours closed at midnight, and several times staff members said “okay” to our requests without actually doing anything. We could clearly feel that the hotel was winding down for the season, and it affected the overall atmosphere. This should not be noticeable to guests at a hotel of this category. The food was good and served quickly, and some staff members were very kind – but overall, the experience did not meet five-star standards. Unfortunately, we will not be returning to The Oba Hotel.