Asteria Family Resort Side (Ex. Euphoria Palm Beach) in Kizilagac

We arrived late in the evening and check in was quick, we were chauffeured to our room by a buggy which was great as we have younger children and the hotel covers a lot of ground.
However on arrival at our room there was only one bed when we booked a room for 2 adults and 1 child. We went to reception and they didn’t end up coming for a good hour.
The room wasn’t overly clean either as we found an opened sanitary product under the bed…

The grounds are nice to look at and if you like animals there’s lots of cats and kittens that wander and play. The gardening was kept on top of and there is lots of pops of coloured flowers and plants throughout.

The public toilets were definitely neglected and unhygienic, smears on walls and empty soap. The smell was off putting too as there is toilets right by the food court.

There is multiple pools and slides in 2 of them, child friendly too. Pools weren’t the cleanest and had a lot of things floating around (tissues and litter) even early in the morning. Around the pool (especially with the biggest slides) was dirty and felt slimy to walk on. Life guards were sometimes distracted too!

There was a lot of food options at each meal times with hand made pizzas at lunch times which I thought was a nice touch. Drinks quality could be improved- cocktails and coffee machines in particular.

Overall, we did enjoy our holiday but we most likely won’t return!

I take at least two holidays a year with my family and this would be my first time in Turkey.

The resort was quite far from the airport as expected but the shuttle bus driver for Love Holidays was very pleasant.

Arrived at the hotel and my family was split up to stay on two separate buildings. Travelled with my husband and 15 year old son and son was given a room in a totally different building. The receptionist was not friendly. Said he didn’t have another room and actually shouted at me when I said I wasn’t happy about the situation as the two rooms were booked under one reservation. I asked why I had reserved two rooms and also declare the age of my child on the booking only to be given rooms miles apart. I informed him I wasn’t comfortable but he shrugged his shoulders, said something in Turkish and shouted at me to leave the desk area. He said to take it up with his manager in the morning. It was 11pm at night so we accepted the rooms but my son stayed with us. We got to the bigger room and was met with a vile smell. The room smelled of poo throughout our stay. I believe the toilet water was sewage water. Unsure if the smell was coming from the drainpipe in the shower cubicle as well, but it was worse when in the toilet. I ensure the toilet seat cover was always down but this did not help matters. The AC was constantly left on to make breathing easier but then we got too cold as there were no blankets/duvet in the room/on the bed. I called and requested for some blankets which was provided but not without drama.

Queuing for food around the pool was another bad experience. A lot of people gave up queuing up as staff took very long in serving. Staff didn’t smile and were not friendly. They did not communicate with guests and always wore a frown on their faces. Guests did not find them approachable. Not sure about other guests but my family and I always ensure we say our “pleases” and “thank you’s”. In fact, they looked upset most of the time. I wondered if they liked working at all or if they were treated badly by Euphoria resort.

For a big resort, the buffet choices were quite disappointing. The restaurant system was quite disorganised compared to other resorts I’d visited. Expected lamb but the meat tasted like fish. Unsure what it was, so I didn’t eat it. If you go to the restaurant at the advertised time for meal, you’d have nothing left to eat. The restaurant always open about an hour earlier. When you get there, the hot meals are not hot. They were warm meals or cold meals. The omelettes and sun eggs were cold.

This is my first time in Turkey and I had high expectations but I was left extremely disappointed and will never return to Turkey. My last holiday to Morocco at the Iberostar was superb. The staff were very friendly and accommodating. They actually showed an interest in their guests. They engaged our kids and got them involved in activities. We felt safe and happy to leave our kids around the resort. The food choice was so much better and you knew what you were eating.

The Euphoria resort did not meet the expectations of a five star resort. Staff were not friendly nor helpful, food was awful, room was terrible due to the awful sewage smell, receptionist was incredibly rude and nasty. Can’t comment on the entertainment side of things as didn’t experience it.

We are on family vacation here at the moment. If you want to spend your holiday waiting on queue for everything everywhere, this hotel is your place.

The food is not bad, but the buffet is very badly organised, there are no forks and knives, the staff does not speak English and it is hard to get what you need. This is not your hotel, if you are wine and coffee lover. Also, the alcohol is local and not good.

The environment and the gardens are well kept, but on the beach there are a lot of stones and is not suitable for children.

Definitely, we would not come back here ever again!

This resort has an excellent landscape architecture. Brilliantly maintained green fields with a lot of different plants, it's almost like a small botanic garden. Its a plaeasure walking between the houses and all these green fields while listening to the birds singing. Unfortunately this is the only thing corresponding to 5 stars. The rooms are just fine, they have some minor maintenance needs. Maybe true category would be 4 stars max. The worst, however , is the service level. At breakfast, lunch and dinner in the main restaurant there is a chronic shortage of cuttlery, bowls, cups and glasses. The staff, who barely can understand English, simply don't manage to take used plates, forks etc and wash them for next use. Washing is also not always done correctly - one can see remaining small spots from previous meals. Food is fine, but definitely not 5 stars , maybe 4 stars. The personnel at the different food places located the beach and pools work very slowly. Long queues everywhere. Either insufficient number of people employed, or just inefficiently working ppl there. And last but not least, there are street cats everywhere in the resort, even in the restaurant. Even though my family and I like cats, I don't believe cats should be walking around in the restaurant or in the lobby bar. The "best" service performance achieved by staff at this hotel was when in the early afternoon, just after our room was cleaned some minutes ago, I entered the room wishing to have an afternoon nap and found a street cat in my child's bet, next to his favourite teddy bear toy. There was fur everywhere. Yes, the cleaning ladies reacted fast and cleaned the room again, changed the bet sheets again. But this raises serious questions: what if we were allergic (thanks Got we are not), what if the cats have parasites such as fleas, for instance, or even worse what if the 🐈 is a carrier of some kind of disease. A service that allows such thing happen cannot be 5 stars. Definitely not! Surely we will not return!