I've been putting off making this review as I had filed a complaint directly with this hotel regarding the health and safety issue. Unfortunately due to there ignorance and lack of communication i will now leave my review. So as we had already visited this hotel on two previous occasions we was asked to come back by general manager for Halloween. However I was very disappointed this time round after asking if everything was still going to be on entertainment etc I was told yes. The entertainment lacked dramatically there was nothing going on around the pool apart from what was left of the animation on there phones. They sent 2 members of animation home and covered them with someone who was ignorant and rude. They didn't want to do anything for us as guests as it was coming to the end of season. Myself and other people who was there entertained ourselves as there was nothing to do at all. Night time there was not much on. A few nights they put a show on but nothing after that we asked again I made it clear there are still paying customers so they put karaoke on for about half hour nothing to do after that This happend for 4 nights. So a 45 minute show was all we were going to get. Halloween we was really looking forward to it. They did something which was nice but totally lacked from the first show they did and it didn't start to late and only lasted around half hour. They advertised a show and Halloween party but the party lasted 15 minutes then it finished at 10:15 pm. When we was by the pool area the floor was very slippy and I fell which was witnessed by other holidaymakers. I recently had surgery on my wrist and as I fell I tried to protect my wrist from the impact because I had stitches but I hit my other arm which swelled like a golf ball. There was no lifeguard around and neither any wet floor signs, I immediately went to report this but the nurse was trying to get more money out of me when I already had insurance which covered this. I explained what happend and guest relations went to check the area of the pool . I went to emergency hospital where I had a x-ray which showed swelling and bleeding under the skin my arm had bad bruising from it. When I arrived back to the hotel no one had asked anything about how I got on or even made an apology to myself. When we returned to the area where people were who we met there they told us that managers came and put the signs out. The last day of our stay the managers stopped us from eating etc in the afternoon and we had hours to wait for our transfer. We were being followed around and watched. We were having a fantastic time and doing nothing wrong. When I ask about this we were told it was another manager called G****** that stopped this. We were told if we wanted to eat we would have to pay a further 6000 TL . I asked k**** who is reservation manager and operation manager T**** who was acting on behalf of B***** if I could speak to a higher manger. All he said was G****** told us to put this

I've been putting off making this review as I had filed a complaint directly with this hotel through Kelly at guest relations. Aswell as Bulent the manager and I had also sent a complaint to the hotel. Unfortunately due to there ignorance and lack of communication i will now leave my review. So as we had already visited this hotel 2 times prior to this visit we was asked to come back by Bulent for Halloween. However this was not all what it was made out to be. The entertainment lacked dramatically there was nothing going on around the pool apart from what was left of the animation on there phones. They didn't want to do anything for the guests as it was coming to the end of season. Myself and other people who was there entertained ourselves. Night time there was not much on again we asked what was on and was told nothing as people didn't want to sit outside. When we said it's because it's cold can't you do anything inside we were told no. So everything got cancelled. A few nights when it was inside they put a show on but nothing after that we asked again so they put karaoke on for about half hour nothing to do after that. This happend for 4 nights. Halloween we was really looking for ward to it. They did something but didn't start to late then it finished at 10:15 pm. We asked again why it finished early they said no one is there when there was. We made our own night with people we met there. When Bulent left to go to london alongside Kelly 2 other managers took over who was absolutely rude. When we was by the pool area the floor was very slippy and I fell which was witnessed by other holidaymakers. I recently had had surgery on my wrist and as I fell I tried to protect my wrist from the impact because I had stitches but I hit my other arm which swelled like a golf ball. I immediately went to report this but the nurse was trying to get more money out of me when I already had insurance which covered this. I explained what happend and yassar from guest relations went to check the area of the pool out. I had to go to emergency hospital where I had a x-ray which showed swelling and bleeding under the skin my arm was badly bruised from it. When I arrived back to the hotel no one had asked anything about how I got on or even made an apology to myself about there error. There was no wet signs out and no life guard I say it was there error because wet floor signs should of been put out around pool areas. When we returned to the area where people were who we met there they told us that managers came and put the signs out. We didn't make no fuss but what happened the day after really topped everything off. The last day of our stay we were leaving on the night the managers stopped us from eating etc in the afternoon and we had hours to wait for our transfer. We were being followed around and watched why I don't no. We were having a fantastic time and doing nothing wrong. When I asked why was this the case as we had never had an issue before and people