Risus Beach Resort Hotel in Kusadasi

I stayed here recently and was shocked and appalled. The place is filthy. So to start we arrived at the hotel and were brought to our room, the room wasn't great but we spent a lot of money for what was meant to be a *5 star* hotel started very badly. The room was a disgrace. Dirty, ants all over the floor, in the bed, they were everywhere so me and my girlfriend said we are going back to reception to change the room. We got back to the reception area and changed the room, the nightshift team in reception are very nice, very helpful its just a shame everywhere else is bad. So we got a new room, not bad, much better than what we got originally so we went to sleep. Woke up the next morning to see what the breakfast is like and the food isn't great, there is a big choice of food but not a lot of it. A lot of people would take a lot and there wouldn't be much left for someone else.
The lunch was the same, the chips were never cooked properly. Always soggy. The staff not friendly at all. Never coke zero. I always asked for coke zero and always got full sugar coke. The place didn't have a lot of options when it came to the food and drink department, the watermark is ok, the pools are big, plenty of choices for kids but the big pool closes at 5pm for cleaning, even though the cleaning doesn't start till around 10pm. Who closes a swimming pool at 5pm? Anyway the beach next to the hotel is very nice. We spent most of our time there or eating out because the food wasn't great.
I decided then on Thursday that I will give the food another go because it couldn't be that bad all week. But soon after I felt very sick, pain in my stomach is horrible, puking and stuck to the toilet for the full day friday, we had a jeep safari tour booked and we couldn't even attend because I couldn't move from the toilet, money gone from my pocket. The woman that was cleaning our room, she was very nice. Always helpful. The WiFi there is non existent. I said it to them sunday that it doesn't work, they told me they will reset the WiFi and I heard that excuse for the full week. I had to ring my phone service and purchase a data pack. I loved Turkey, the shopping, the excursions and the beach but the hotel was a real let down, no entertainment at night either. The one time we saw a kids disco but there wasn't many kids there so that will tell you enough. I have never left a bad review in my life and I absolutely hate doing this but after the food poisoning and feeling sick still 4 days later I can't just do nothing.
So the moral of the story is maybe choose a different hotel to this one as its not what it seems in the pictures.

It was very bad and unnecessarily expensive, there was no cleaning and the employees were misbehaving.

An Absolute Disaster!

We had an extremely poor first impression upon arrival. The receptionist was on the phone, taking additional calls, and left us waiting for quite some time. She appeared visibly annoyed and uninterested—no greeting, no smile, just plain rude.

The room was absolutely terrible. It was difficult to breathe, as the air conditioning was filthy and covered in dust. After turning it on, we soon experienced lung pain and had trouble breathing. When I mentioned mold to the staff, I was told it was just paint. Unbelievable!

The condition of the room was unacceptable: the armchair was dirty, the terrace door wouldn’t close properly, letting in noise from outside, and there were bugs in the bathroom. On top of that, the mirror was missing, all the glassware was dirty, the bed was stained, and the pillows were full of hair. The bed linens were also dirty, with brown stains everywhere. The light switches were dirty or broken, the shower was dripping constantly, and the jacuzzi was filthy.

The water park was a joke. Most of the slides were either not working or so dangerous that we hit our heads. The pools had a very unpleasant odor and caused itching. The entire water park smelled strongly of urine—simply disgusting.

After just a few hours and many arguments, we left the hotel. I absolutely do not recommend this place!

2 nights at above hotel arranged by company Expat Explore/ Fez travels was a nightmare. No towels, toilet paper or Duvet in the room & next day not cleaned, weeds grew everywhere and food was terrible.