World Dreams Sapanca in Sapanca

Even it is not our first time on this hotel but our experience this time is bad
The internet was disconnected even the reservation says that they provide internet.... !!!
we used the jacuzzi and while we sink the water the first floor was filled with water and everything was missed
I think I will never reserve it again

This stay was so bad it almost seems that it wasn't real. It all started when I checked in and there was a cat living in my room. A white and orange cat - and after trying to get it out for about 10 minutes, I decided to call the reception desk and ask for help. Now, the cat was not trying to hurt me, nor was he looking at all dangerous, but my kids had brought their entire world, which includes 3 squishmallows, and let's be real - we can't just pick those special friends up at the local Target over here. I called - and they said they would be right there to help. I called back 20 minutes later because no one came, and the guy who answered the phone (it was a girl last time) says "so....you want me to take the cat OUT of the room?". Yeah. 20 more minutes later I had to call again. They finally came and they finally got the cat outside. The next morning my kids slept in (thankfully!) and I went downstairs to make my coffee. Picked up the kettle and it was full of water. Gross, so I dump it out in the sink. BUT guess what comes out with the water? SAND! SAND. There is SAND in the kettle. Did no one think to clean this room?! It took 6-8 rinses to get the water to come out sandless. And if you think that is bad, it turns out they gave us less than ONE roll of toilet paper for 3 people, and we realized it while my son was mid-poop. So I call again. Could we get some toilet paper please. Oh yes, sure. It will be right there. I'm sure you've guessed it though - right? 20 minutes of sitting in the bathroom with a bored 6 year old later I call again and they tell me that they are on the way. I don't believe them, of course, and they still don't come. When I call again, they yell at me, tell me sarcastically that they will be there in 9 minutes and 30 seconds, and that's when I lost it. I had a kid on the toilet, another kid who is starving, we are late for dinner, and by the time we got to dinner, there was very little food and NO PLACE TO SIT. Know why? Because the restaurant here doesn't have enough space for everyone who is staying there - and they don't plan very well to ensure everyone has food. The complementary breakfast was nice, unless you wanted an omlet or juice. Those, apparently cost extra. On checkout, the lady asked me how my stay was and I told her the truth. All of it. And she smiled and said she wished she had been there to help me through the stay. I said thank you. And then she told me that I had purchased some extras, so here is how much it would be:... Of course I paid.

I am writing to express my profound dissatisfaction with my recent stay at your property in Sabanca, Turkey, from [insert dates of your stay]. My experience was marred by a series of disappointments and inconveniences, which I outline below: 1. Misleading Information: The rental’s description and reviews significantly misrepresented the actual conditions. The location, amenities, and overall standard were not as advertised. 2. Unsafe and Unclear Access: The approach to the resort was hazardous, characterized by an unsafe, dirty, and muddy path, which was not disclosed beforehand. 3. Poor Cleaning and Maintenance: The overall cleanliness and maintenance of the bungalow were severely lacking. Key issues included peeling flooring, a leaking shower, a damaged bidet, and a general state of disrepair. 4. Inadequate Pest Control: We encountered a significant pest problem within the property, further diminishing our stay’s comfort. 5. Linen Quality: The bedding sheets and towels provided were in a miserable condition, not meeting basic standards of quality and hygiene. 6. Language Barriers: Communication was a major challenge, as only one staff member at the reception spoke English, leading to further difficulties in addressing our concerns. 7. Refusal to Refund: After a highly unsatisfactory first night, I requested a refund for the remaining days. Your refusal to accommodate this request, despite the conditions, was particularly disappointing and showed a lack of customer consideration. Attached to this email are photographs documenting these conditions. This experience has not only caused inconvenience and discomfort during our stay but has also led to a considerable waste of time and money. I urge you to address these issues promptly. I look forward to your response and a suitable resolution to this matter. Sincerely,