Aslan City Hotel in Alanya

This place doesn’t deserve any stars! Such a bad place that I don’t know where to start, the staff are unfriendly and rude, they act like they don’t understand English and are not helpful. When we arrived we were told that our rooms were not available which wasn’t true , they were making up lies and after they sent us to another hotel (Aslan City Corner) we had to stay our first night at a disgusting unclean room until the next morning, we soon found out that many other families had been scammed the same way as we did with the same story every single evening. In reality, they are selling our booked rooms to local people and scamming tourists with fake advertising and much more. The kitchen and dining hall which I refuse to call a ‘restaurant’ is unhygienic. I ended up in hospital from food poisoning and I was not the only one, it was every family we had spoken to that were getting ill from the food at the hotel, it was never served fresh, rotten tomatoes, artificial frozen meat, leaked acid in drink machines, and the same dishes were served every day, presented to you in a different way. The rooms were never cleaned, you had to ask for towels or toilet paper, sand everywhere, sheets with holes and stains, unclean floors, broken shower-head, toilet flush not working, the list could go on. Outside of our rooms were 2 slow, tiny lifts that always were not working and could fit only one person. It was not suitable for disabled people, it was unacceptable. The reception room was the most scariest place, old, smelly sofas with no air conditioning, flies everywhere but this was the only room that wifi could be used. Staff were also not just rude but allowed themselves to make inappropriate and unprofessional comments to guests. The staff never greeted anybody or smiled, always looked unhappy, any problem that you had took long to explain because no one there seemed to speak or understand English.
The pool was smelly, unclean and also never cleaned properly, kids peeing everywhere and staff refuse to clean. Only about 12 sun-beds for 200+ guests, no room at all. Glass cups were broken every day, shattered on the floor and left many injured people. No entertainment at all. Nothing to do at the hotel. They don’t even play normal music, one speaker near the pool playing the same songs every day. The only good thing about the hotel is the location however I do not recommend this hotel to anybody for you’re own safety. Please avoid this hotel. Too many issues that will not be fixed because of the arrogant staff that argue that this place is ‘perfect’ as it is.

The restaurant staff were the only good thing about it. Shout out to Ahmet 🙌🏽, a child one who does the most. F the owners, the managers are cruel, unfair and thieves.
Location of the hotel is great. Lifts don't work. Internet is poor. Tips...use the Internet from next door. It's free and they are lovely p eople

Unfortunately we got food poisoning from the food at the hotel that ruined our holiday therefor I do not reccomend this hotel.
Hotel was located in very great place and staff was nice. However, the food and drinks offered was the same every day. In addition there was a horrible smell coming from the drain in our bathroom the whole week so our room smelled really bad.