Kleopatra Bavyera Hotel in Alanya

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- I would like to express my dissatisfaction and disappointment with the accommodation which I booked. Instead of being accommodated in Hotel Kleooatra Bavyera, which I paid for, I was accommodated in Hotel Bebek. No one informed me about it or asked if I wanted it. Instead of an apology, I received information that I can pay an extra 100 euros for the balcony. The room smelled like a public toilet and the windows couldn't be closed. I have never experienced such a stressful vacation and rude behavior in my life.

DO NOT GO THERE! I absoutly DO NOT recomend this hotel. First of all they will charge you for air condition ( 50 euros 7 nights ), second they will try to sell you hotelroom safe ( 30 euros ). Also the hygiene in the hotel is very bad and its not acceptable by any means. Especially bathroom!! Blanketes and shover towels looked clean but there were holes everywhere. There was also cockroaches running around in hotel room and every single piece of furniture is broken and filthy. Hotel lift is 2 m2 and barely fits 2 people. Also lift is super disgusting and haven't been cleaned ages. Food is also very bad and select of food is very poor. There are also salesman running around while you are eating and they are working with hotel owner who is letting them do this freely. WIFI does not work all the time and when it works its super slow. Pool was OK but very small. Only good i could think of was couple restaurant employees who were nice, making jokes and keeping friendly vibe. Also thank god nothing was stolen from my hotel room because locks were so bad you could wiggle the door open if you wanted. DO NOT GO THERE!

This was one of the worst hotels I've ever stayed at. From the second we stepped into the hotel, the additional charges were starting. We opted for the Double single bedroom however we went to the room and we were given a standard double bedroom for 2 people. We went to complain to the front of house and they said the only way to alter this is by paying an additional 300 Turkish Lira on top of what we paid. We then received the WIFI password but this was no use as the wifi was awful, you can't make a call, your messages won't go through and you. can't even do the basics such as check emails as the strength of the wifi is so bad. When it comes to breakfast, the breakfast was limited, with no variety at all. The only good part of the breakfast was the coffee machine and those were just pods. The hotel also made us pay for AC even though the room we originally booked came as standard

Overall if you want a relaxing night, do not come to this hotel, it will only give you problems and you will not be able to maximise your holiday enjoyment.

Terrible place, dirt, dampness, stench and rudeness! Not recommended for visiting. I asked to change to another room, they started billing, it turns out it’s cold because the air conditioning is not included in the price and it’s damp because it’s cold and the room is on the first floor. In a word, homeless

Place like a hell, please be aware!! Staff very unfriendly, i was visited many hotels in Turkey before and never seen such bad hotels and such aggressive staff. Man on photo attacked us.