Royal Alhambra Palace – All Inclusive in Colakli

This year it was not good, there was a lot of crowd and noise, all the umbrellas were close to each other with no space between the sunbeds. This is not acceptable, there was no privacy and you couldn’t even walk through because of the crowds. The food was sometimes not good and cold, and the waiters did not serve properly because they wanted tips, even though you already paid for the service. The room was not clean either, there was a lot of hair on the carpet that had not been cleaned well.

We stayed at this hotel from 27 August to 3 September and it was the worst experience we have ever had. Cleaning was awful. The bathroom was dirty, toilet paper was not replenished, and after 28 August our bed was never properly made again. Theft from the room. The bottom part of my new swimsuit disappeared from the balcony. Later, cigarettes left on the balcony were taken twice, and when we arrived home we discovered that a bottle of perfume was missing from our closed suitcase. We repeatedly went to reception for help, but were constantly told to “come back later.” Only on the very last night were we directed to guest relations, which made no sense after several days had passed. Additional issues: Animators were completely forgettable, and the internet did not always work by the pool or in the restaurant. The only positives: The pool was nice, the food at the outdoor bar open during the day was good, and the location is not the worst. We came here based on recommendations, but instead of a pleasant holiday we left with missing personal belongings and frustration. Absolutely unacceptable. We were planning to return next year, but after this stay we will never come back and we strongly advise other travelers to reconsider before booking this hotel.

My first impression of this 5 star hotel as we went through the lobby, when we checked in, early hours of the morning was Wow! The receptionist was very welcoming and explained what we had to do in the morning regarding where we can eat, and gave us our room keys and towels cards. I explained to him that my Daughter has a extreme Nut Allergy and seed Allergy, and he said that we had to talk to Guest Relations. We went to our room, we was Extremely impressed, only thing we was disappointed with, as we did request a Sea view, when we booked it through TUI, which we didn't get, but like I mentioned to my Husband, we would of had to pay extra for a sea view. That morning we went down to Guest Relations, where we told the man about my Daughters Allergys, all we got in return was a piece of paper with all the Allergys written, and was told just to show it every time we went to get something to eat for her, I found this experience very hard, as every time we tried to find the Chef on duty, was a mission on its own. My Daughter had a bad Nut Allergy reaction a few years previous to this in Turkey, so she was very scared at eating anything without getting the approval from the Chef. The hotel itself is amazing, the pools and the Entertainment Staff very good. But what let it down for us, was the lack of cleaning in our room, the bathroom was absolutely disgusting, we had to constantly ask for fresh towels and also toilet paper. My husband and daughter had diarrhoea for most of the hoilday, and myself and my other daughter didn't feel right with sorethroat and stomach aches every time after we eat. Since coming back my eldest daughter has had diarrhoea also. We won't be going back to this hotel, on the things ive mentioned above, the cleanliness in our room certainly wasn't on 5 star quality.

This hotel has left my family completely distressed, upset, and appalled. This was meant to be a relaxing family holiday, but instead, it turned into a constant struggle to keep my 9-year-old daughter safe due to her medical condition: coeliac disease that requires a strict gluten-free diet with zero tolerance for cross-contamination. From the moment we arrived, the experience was chaotic. After landing at 4:30am, we were not even provided with enough beds for our party to sleep in. But more critically, there was absolutely no effective or safe protocol in place for managing a guest with a diagnosed food allergy. On the first morning, I spoke to the TUI rep, explaining our situation and expressing serious concerns about cross-contamination. I was told to speak to Guest Relations, who handed me an allergy card to give to restaurant staff. Unfortunately, this process failed from the outset. Every single mealtime, we were passed from person to person – usually 5 or 6 different staff – none of whom spoke sufficient English to understand the severity of the allergy. My daughter was frequently offered inedible or inappropriate food options: hard gluten-free bread, inedible pizza, and gluten-free pasta with chopped tomatoes, even though I could see tomato sauces available at the buffet. She was unable to safely eat from the buffet due to cross-contamination risks and lack of ingredient labelling. This left her hungry, anxious, and excluded, while I had to supplement her meals with cereal and bread buns I had brought from home, and food I purchased from an external supermarket. To try and give my daughter one safe, stress-free meal, I booked the à la carte restaurant for a 60-euro supplement. We pre-ordered meals to avoid issues. Upon arrival, we were assured she had a specially prepared five-course gluten-free menu. She received egg-fried rice and prawns only. We were told all other courses contained gluten as well as another main course from the party not arriving at all. I spent over an hour that evening complaining – another ruined night – only to be told I should pre-order meals in the morning for the evening. We followed this advice: the process worked once, with a painfully long wait time. The following day, however, her meal wasn't ready, and I had to make her a sandwich myself. Later, I was called and told the meal was ready, requiring me to leave the family and return. In the end, we had to leave the resort entirely on two nights, paying €40 return taxi fare each time, plus external restaurant costs, just to ensure our daughter could safely eat. The fact that a supposed five-star resort could not safely provide a gluten-free meal is shocking, and it completely undermined the entire purpose of booking an all-inclusive package. Upon check-out, I was presented with the €60 à la carte bill. I explained I should not be charged given the complete failure in delivery, but was pressured for 40 minutes to pay. I finally agreed just to end the ord