BM Beach Resort in Ras Al Khaimah

We were a group of friends who went for a short break with our kids. The person who checked us in was very rude from his very first words. According to him our kids who are 12 years old are not kids but adults. I wish he would have been more polite in telling us that kids above 12 years of age would be considered as adults or something. The way he spoke was very unprofessional.
There were Bedbugs in the room they have given me. Then they offered me a deluxe room but I didn't want to stay far away from my group of friends so I went for the standard room. They promised to give an extra bed but I didn't get it. I had to sleep in a double bed with my 2 kids. They have offered 2 single beds to my newly married friends. I had to call more than 10 times from afternoon till midnight to get my charger delivered to my new room which I have forgotten at the previous room. They have moved me to a new room because the room was with bed bugs but they were telling me that they are unable to check the room for my charger because they have already checked in another guest for the same room. Very disappointing.
Please make sure to check your bags and clothes for bed bugs.
But I must say that Aubrey from the front office was very professional and Hanan (Bell boy) was very helpful too.
It is sad that after 30+ years they are going to demolish the resort and I could understand the desperation of the staff, 200+ employees who have lost their jobs. But I hope the menagement would really take care of it's staff.
Dinner was always really delicious but the breakfast and lunch was not good. My friend's daughter had food poisoning on the day we checked out and we had to take her to hospital.
All in all, it could have been better for the money that we have spent.

We had the worst all inclusive package experience with this hotel. Customer service is also very bad especially the front office and bar attendants which are rude and grumpy. Toilet has a leakage too so its all wet continously.

Front office staff are very grumpy since the day of our check-in. Unhelpful and very snob. Extra bed which we paid came at 4pm although we were there since 1pm. I have to follow up 4x before the act.

All inclusive is a total waste. Food in the bar is chargeable and apparently drinks the following day is no longer included in the so called ALL INCLUSIVE that we paid. I completely understand if they have served us premium drinks - but those are the cheapest in the market.

Bartenders are rude and judgmental, they asked us every now and then but other nationality they don't bother. They are also unhygienic. Serving drinks with bare hands and no gloves. Scooping the ice from the box using the cups directly while holding other items in their hands which is disgusting.

NOT RECOMMENDED AT ALL! Will be the FIRST AND LAST WITH THIS HOTEL!

BEWARE!!!