Holiday Inn & Suites - Festival City Mall, an IHG Hotel in Dubai
✅ Guests frequently highlight the hotel’s connection to Dubai Festival City Mall, enabling easy shopping and dining. ✅ Multiple reviews praise the cleanliness, modern and spacious rooms, and comfortable beds. ✅ The pool area and kids’ facilities receive positive remarks, including safety measures and attentive lifeguards. ✅ Staff members like Mary, Lorraine, and Rose are specifically mentioned for their exceptional and friendly service. ✅ Breakfast buffet is described as varied and delicious by several guests. ✅ The hotel’s location near the airport and good parking provision are appreciated. ❌ Some guests experienced delays at check-in and room allocation issues, including unexpected room downgrades. ❌ A few reviews mention a stuffy atmosphere on certain floors caused by carpets trapping dust and odors. ❌ Noise from nearby nightlife affected lower floor rooms for some guests. ❌ There was one complaint about a slow refund process and call handling by the front desk. ❌ Pricing for certain room views and hotel food items, like coffee, was considered high by a few guests.
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Description
Holiday Inn & Suites - Festival City Mall, an IHG Hotel, is a modern 4-star hotel constructed in 2018. It features 508 rooms across 21 floors, including options like Standard rooms, Premium with Kitchen rooms, Family rooms, and suites with city or creek views. The hotel offers a variety of amenities such as two restaurants, a bar, an open-air pool, and a fitness center with free access. Families traveling with children will find facilities like a shallow kids’ pool with controlled temperature, kid-friendly dining options, and free cribs upon availability. Many guests praised the hotel’s clean, spacious rooms and direct access to Dubai Festival City Mall with its 500 stores. The hotel staff, including specific mentions of employees like Mary and Lorraine, receive high marks for friendliness and attentive service. For convenience, the hotel provides free parking, currency exchange, and laundry services. Overall, it combines practical location benefits with comfortable accommodations and a high rating of 9.5/10.
Location
The hotel is located in Dubai’s Festival City area, directly connected to the Dubai Festival City Mall, which houses 500 shops, restaurants, and services. It is approximately 7 km from Dubai International Airport (DXB) and about 64 km from Al Maktoum Airport. The public sandy beach La Mer is 7.1 km away, reachable within a 20-minute drive. Nearby landmarks include St Marys Catholic Church at 4.4 km, serving the local Christian community. The hotel’s location offers easy access to major highways and public transport options, though the nearest metro station is not immediately close. The direct mall connection makes it convenient for shopping, dining, and accessing pharmacies and clinics without the need for additional transport.
Tips
- If you arrive early, check with the front desk about early check-in as some guests were accommodated before the standard 15:00 time.
- For families, request a crib in advance since availability is limited.
- To avoid noise issues, consider requesting a higher floor room away from nightlife areas.
- Be aware that some guests found pricing for certain meals and drinks expensive, so plan accordingly.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet [Mon - Sun] 06:30-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, MasterCard, JSB, DinersClub
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Bar
- Restaurant
- Free internet
- Parking
- Swimming pool
- Conference Hall
- Fitness facilities
- Spa
- Children's playground
- Kids club
The hotel is located on third line from the shore.
From the beach 15 km. The beach is public, sand.
The distance to the sea is 640 meters
Video: Holiday Inn & Suites Dubai Festival City Mall, an IHG Hotel, Dubai
Map
Reviews
Was originally thrilled that the lobby has a Starbucks, but the only downside was the price gouging ($11 US for a coffee).
All room items were available..
POIs near hotel
Frequently asked questions about Holiday Inn & Suites - Festival City Mall, an IHG Hotel
What types of rooms are available at Holiday Inn & Suites - Festival City Mall?
Room types include Standard room, Standard room Waterfront View, Standard Double room, Standard Double room Waterfront View, Standard Terrace Double room, Premium with Kitchen room City View, Premium Double room, Premium with Kitchen Double room, Premium with Kitchen Double room City View, Family room, Family Quadruple room, Double Junior Suite, 1 Bedroom Double Apartment, 1 Bedroom Creek View Double Apartment, and 1 Bedroom Premium Double Apartment with balcony.
Is there free parking available at the hotel?
Yes, the hotel offers free parking for guests.
Does the hotel have facilities suitable for children?
Yes, the hotel features a children’s pool with water temperature control, children’s chairs in the restaurant, and offers cribs free of charge subject to availability.
How far is the hotel from Dubai International Airport?
Dubai International Airport (DXB) is approximately 7 km from the hotel.
Are pets allowed at the hotel?
No, pets are not allowed at this property.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 68 USD The best time to book is August 24, with rates starting from 62 USD