Bristol Grand Hotel By Sunday in Bristol

Absolutely unacceptable stay — broken promises, constant noise, and zero integrity.

I am staying at The Grand Bristol by Sunday, and this has been an extremely disappointing and frustrating experience. From 6:00 PM until almost midnight, there has been a loud, constant mechanical noise outside my room. It feels like I am staying directly above an engine or industrial machine, making any rest impossible.

On the first night, I contacted the front desk and was told the noise was coming from the kitchen ventilation system. I was explicitly promised that the ventilation would NOT be turned on the following day. That promise was a key reason I agreed to stay.

However, the next evening, the exact same noise started again. The kitchen ventilation was turned on despite their clear promise. This is not just poor service — this is dishonesty. I can no longer trust anything the front desk says.

To make matters worse, I booked two rooms for two nights, paying nearly £500, and both rooms suffer from the same unbearable noise. This is clearly a known issue, and yet the hotel continues to sell these rooms without warning guests.

At this price point, guests expect comfort, quiet, and reliability. Instead, I received broken promises, constant noise, and complete disregard for guest experience. This stay is nowhere near worth £500.

If you value sleep, honesty, or basic professionalism, avoid this hotel.

Review of Bristol Sunday Hotel – Issue with Double Charging and Service

I recently stayed at Bristol Sunday Hotel on 22 January 2026, and I encountered several issues that I would like to share.

Upon arrival, I was asked to pay for my stay and did so, believing my initial payment had not gone through. I was charged approximately £79.00 (£60 for the room and £19 for parking). However, the next morning, I was refused breakfast and told I had not paid for it. After reviewing my bank statements and emails, I discovered I had already paid around £76.00 on 26 December 2025 via OYO (£52 for the room and £24 for two breakfasts).

Despite having overpaid, I was refused breakfast, and the staff were unable to resolve the issue at the time. Given my overpayment, I believe I am entitled to a refund for the duplicate charge (£76.00) and the parking fee (£19.00).

I was given an email from Reception to be able to contact the hotel manager directly to resolve this issue, but my emails were returned as ‘address not found,’

Overall, I am disappointed with the handling of this situation and the lack of proper customer service. I hope the hotel takes steps to improve their billing and communication processes. And refunds me

I stayed at this hotel for two nights, and it was not a good experience . The room I was given was tiny and extremely dated, especially compared to other hotels in the area.

Positives:
• The only redeeming feature was that the window could open partially to let in some fresh air.

Negatives:
• The carpet was dirty and looked like it hadn’t been cleaned properly in ages.
• There was a constant smell of mould in the room.
• Cobwebs were in the corners of the bathroom walls and floor.
• Mould was visible in the grout around the bathtub and sink.
• The toilet flush barely worked.
• The extractor fan didn’t work, leaving the bathroom very humid.
• The pillows were awful, and the bed springs were digging into my back.
• No fridge, no wardrobe, and no proper storage space at all.
• The safety deposit box wasn’t secured — it could literally be picked up and carried away.

For a hotel of this size, it’s also surprising that there’s no gym or basic amenities.

Overall, this was a very disappointing stay. I definitely won’t be coming back, and I’d advise others to look elsewhere for better value and comfort.

This place is the opposite of Grand. It is tired and in appalling condition. The hotel is so run down. Single pane windows, so it’s SO noisy outside! And cold / drafty. The beds are horrible old sprung mattresses, and very tired, yuck. No blankets just a thin duvet. Chairs are very tired and cheap, not comfortable. Old towels. There is no Netflix, Apple or any streaming services just an old tv. You cannot airplay or mirror to the tv because it is too old. So no movies! Crazy.

No phone to call reception! I guess they don’t want you to call because they know how bad it is.

The carpet looks very old / unclean. Paint is marked / chipped and needs redoing. It’s just generally really tired and unacceptable for the price they are charging.

In fact no information or welcome just a card with the room number scribbled on it. Totally appalling facilities and a huge waste of money do not stay here.

I never complain but I did call reception about the cold & asked for a blanket, staff did eventually bring me another duvet. The staff clearly know it’s bad. Do not stay here!!!