Montcalm Mayfair Townhouse in London

Overall, I was really disappointed with my stay at this so-called five-star hotel. On arrival, we were immediately met with an unusual amount of street noise in our room. The staff did mention they’d follow up, but they should have just arranged a new room right away—it’s their responsibility to ensure we were fully comfortable. Then, on the second day, I left a polite note asking for a milk refill, as they provide milk in the room. Sadly, no one acted on it, and I only got it after going to reception. Breakfast service was also slow—simple coffee took over five minutes, even though it was nearly empty. And when we asked the concierge for a lunch recommendation near Buckingham Palace, they suggested a place only open at dinner. Given that the hotel has restaurants in the same group, they really could have recommended a suitable lunch spot. Even a simple request like a bag of chips couldn’t be fulfilled due to a stock shortage. Finally, on departure, we paid for breakfast but didn’t get a receipt (because we didn’t ask at the time), after a long phone call spelling out details multiple times, and after more than 4 emails and more then 5 days we still do not have the receipt. For a hotel of this caliber, the service and communication were just lacking. I hope they improve, but for now, I can’t recommend it.