The Pilgrm Hotel in London

The large room was clean and the bed comfortable. The bathroom was great and the shower nice and large. The staff I encountered were all excellent and very accommodating especially at check in. I did not eat there

lift was broken but really not a drama, staff where ever friendly coffee shop and cocktails brilliant

As every other review mentioned: the rooms are TINY but you’re not booking this place for the room - you’re booking it because it’s in a fantastic location. You cannot beat the convenience, walkability, proximity to transportation hubs, restaurants, bars, attractions, etc.

plus the property makes up for the size in other great ways: they have a cold water bottle filling station, the body products are lovely, the property is beautiful, and the bed is comfortable.

There is no proper reception counter, only 1 staff stationed at the lobby on his/her laptop. Had to fill up a couple of information online prior to check in. They were really kind in allowing us to check in early before 3pm as our room was ready. Service was okay, staff were helpful but not overly friendly as most reviews have indicated. The room only had 1 small side table on each side of the bed which was insufficient for my partner and I for putting our things - e.g. bags, toiletries. Room was barely big enough for us to open our medium sized luggages. Overall and okay stay, would recommend if you’re just looking for a convenient short stay as location is unbeatable right next to Paddington train station and Bakerloo line. It is also on the Elizabeth line which goes to Heathrow airport.

The location is convenient if you're rushing to/from paddington but not suitable for light sleepers/ noise sensitive people. I requested for a quiet room in my booking and somehow got a room facing the main street, right above a bar. I wasn't able to sleep in the two nights that I stayed as there were drunk people hollering and shouting downstairs. In my first night, I asked for a room change and they were unable to accommodate. I then asked to cancel my booking for a refund and they said I couldn't since I booked through trip.com. They also said that was a quiet room already and offered me ear plugs - which I already have. They even implied that I should've read the hotel reviews more clearly since their location above a bar, hence the noise, is quite apparent. So here I am leaving an explicit review for potential guests - DO NOT STAY HERE if you value a good night's rest. Plenty of other options in zone 1 for this price (or for the same noise level, consider a hostel). The room is also tiny, which I'm sure the other reviews also cover, and there's no storage space for a light traveler like me (one cabin size luggage).