Jumeirah Carlton Tower London in London

They treat my daughter and me very bad and took Manager permission to let my daughter stay for awhile but I’m shocked that they allow drunk men share her table

I am totally DISGUSTED by the rude, disrespectful and unprofessional treatment we received at the Carlton Tower Hotel. We attended for breakfast on the morning of Saturday 7 March 2026. We were seated and ordered two coffees and two breakfasts consisting of scrambled eggs and toast. From outset the staff were not welcoming. They told us, “we don’t serve pork here, the bacon is turkey, and the sausages are chicken”. This was very strange as we had not asked about pork or bacon. They just assumed we were wanting those things - quite an offensive level of assumption. Then, they asked for our names and telephone numbers. Something we have never been asked when we frequent other hotels in London with significantly higher standards than that of the Carlton Towers. Customer data belongs to customers, and those customers should NOT be forced to share it. We were told it was hotel policy but that did not make sense as I could have easily given a fake name and fake phone number - what’s the purpose of such policy if they have no means of verifying the data I give them ! When we told the staff that we did not wish to give our protected personal details, just to eat breakfast in a restaurant, they called over the “Hospitality Manager”, who was very rude and dismissive, and he told us to leave. We are well-dressed professionals and we were treated like two intrusive vagrants - that is the level of customer service on offer here, we found. We have had lunches and cream teas here before; and we have never experienced such appalling service before. It was humiliating, and totally unlike the service at Claridges, The Savoy or the Dorchester where we frequently visit and have NEVER been asked for our personal details. We will never attend the Carlton Tower again, and we recommend to avoid this place until its unpublished and disgraceful policies of demanding to own your data, is lifted.