Number Sixteen Hotel, Firmdale Hotels in London

Exquisitely perfect, wonderful staff

Everything was perfect! Thank you so so much to Theo who made sure we were able to enjoy our afternoon tea in the Library. (We were five school friends celebrating our sixtieth birthdays.) The setting was beautiful - the furnishings, flowers and tableware, and the tea was delicious and so elegantly served. There is a wonderful selection of loose leaf teas to accompany the finger sandwiches, scones and scrumptious sweet confections and we started with a glass of English sparkling wine. We were wonderfully looked after by such kind and efficient members of the hotel team and will look forward to coming back to Number Sixteen!

We had a fantastic stay at Number Sixteen, all the staff were so friendly and welcoming. They made a lovely fuss of my wife when they heard it was her birthday. The location is great but also manages to be very calm, quiet and relaxing. It was our first visit but will definitely return.

My wife, our dog and I stayed at Number Sixteen for my birthday and it genuinely felt like a home away from home. From the moment we arrived, every interaction with the team was warm and friendly. Nothing was ever too much trouble. They went above and beyond for us. A dog bed and treats were waiting for our pooch, which was such a thoughtful touch. I was also surprised with lovely birthday treats that made the stay feel even more special. The decor is beautiful. It is quirky in the best possible way, full of character, yet still incredibly comfortable and homely. Breakfast in bed was also a real highlight, it was sublime. A huge thank you to the Number Sixteen team for such a fantastic stay. We will definitely be back.

I recently stayed at No. 16 with my wife and I cannot speak highly enough of the experience. We had a wonderful welcome on arrival by the friendly team who had the room ready before check-in time. The room itself was perfect; comfy bed, spacious, big bath etc. - what more could you ask for. We then tried the food - delicious!! Over the weekend we had the club sandwich, gnocchi and a huge room service breakfast (sausages, beans, croissant, juice, smoothie...the list goes on...) All in all the hotel was also exceptional value for money and I would definitely recommend. Thanks everyone at No. 16!!

In principle a lovely townhouse hotel in a great South Ken location, close to a tube station, many museums, the Albert Hall and Hyde Park. Just a shame the silly greed of the owners spoils the experience. We paid £540 for a deluxe room - very nice, but not huge and a small bathroom. There was no coffee machine or kettle in the room - on checkout, the receptionist said this could be pre-ordered for an additional £10 per night! Never heard that one before. We always leave cash tips for staff. I didn’t appreciate having an extra £22 in “service charge” automatically added to my bill - a tip should be at the discretion of the customer. Sounds like the management are underpaying their staff and relying on hotel guests for salary top ups. At least that’s my impression.

We stayed here for my wife's birthday and couldn't have asked for a better experience. From the moment we arrived the staff were brilliant, so welcoming, friendly and eager to make our stay special. They went the extra mile to make my wife feel celebrated, including some complimentary treats. The calm and relaxing atmosphere throughout the hotel created the perfect setting to unwind and enjoy some quality time. The highlight for me had to be the breakfast, it was superb. Offering a wide selection - from pastries and fruit, to a full English (which I have to suggest as the sausages were to die for!) We wouldn't hesitate to recommend this hotel and look forward to returning in the future.

Beautifully designed room.Warm, cozy and elegant common areas. Located in a residential neighborhood close to the subway and within walking distance to shops, museums, cafes and restaurants. Staff were great and welcoming. Perfect!

Outstanding in every category. Beyond outstanding, actually. SUCH a great experience: we've stayed many times and with good reason. Colin and Justin