YHA London Thameside - Hostel in London

On the first night of my stay, there was a gentleman in the room with a dermatological condition who was half-naked, constantly scratching himself, and walking around the room, leaving flakes of skin behind. When I informed the reception that this situation raised a health concern for me and requested to change my room, the staff member on duty at the time (Manuel) was unable to offer me any alternatives. While there were four empty beds in our room alone (people probably didnt show up), I’m certain that in a hostel with many rooms, a bed in another room could have been found for me.

It was an okay experience but I guess for the price point one cannot expect a whole lot to be fair. Closest tube station is Canada Water and about 15-20 minutes walk through a nice neighbourhood. Got to the hostel quite late and was told I was the last one to check in that night. Told I was put in a room with young kids and warned about noise and not to engage with them but when I got to the room it was a full room of old men snoring away and room very stuffy so it smelled a little. Toilet and shower was awfully small and did not spend a single second more than needed in there. Storage was really limited too. Cleanliness is okay but not fantastic. In summary, it was a really budget stay so set low expectations but I do think you can get a better hostel around London with a slighlty increased budget and that is most probably what I will be doing next.

I stayed with YHA for 2 nights and below was my encountered. And I would said it was not a pleasure stay.
(1) I was told my 2 nights stay was on different rooms. I need to checkout on day 2 by 10am and checkin to another after 3pm. This was due to a group booking and they specifically wanted the room 113 that I was in on night 1. I was not given the option to cancel my booking, not allowed to leave my luggage in the room and they do the transfer for me. And I felt their attitude was like "sorry and take it or leave it".

(2) After 14 hours of long flight, me and my family was very tired and fighting with jet late. I approached the counter and check the room readiness at around 2pm. I was told I can only move in at 3pm without checking the room readiness. But I aas found out the room in fact was already ready. And it make me unhappy with their that do not have any "sympathy". What losses would they have by let us move in at 2pm?

(3) Luggage storage space is not an control area. You just pick up the key from the counter to accese the storage room which is not within the reception area. No record and no checking on what you store or retrieve from the room. And the encountered was my luggages was store at one corner and when I try to retrieve them, they were shifted to another location. And one of the luggage incur minor damage.

(4) One of the counter staff was not friendly. The key I hold for room 113 for 1st night stay was invalid to room 211 for 2nd night stay. On day 1 checkin, I was told it valid for 2 days but it was not. I checked with the counter staff and I can tell her fraustration from her responded and reaction which make me not happy too.

The above encountered make me not to stay at YHA anymore.