Viceroy Hotel in Los Angeles
Rooms and prices
Description
Just steps from the ocean Viceroy Santa Monica is an icon of the LA beach scene. Whether you are lounging poolside or letting your mind drift over a martini- it is clear- This is the place for slow days and fast company. An all-new poolside experience -a re-stylized lounge- inspired new meeting spaces- a revamped fitness center- and a new indoor-outdoor restaurant - Sugar Palm Ocean Avenue - with coastal flavors and a wraparound bar that extends outside.
Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dining and nightlife. Each of the 169 guestrooms and suites offer ocean- pool- or city views. Italian linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products by ROIL and Natura Bisse. Marble baths with seated vanities and soaking tubs- sitting areas. In room entertainment centers feature 40 in flat screen tv- full cable access - music- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. A complete fitness center- 2 outdoor heated pools with private cabanas. Sugar Palm bar and restaurant offer dining as well as 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area.
Resort fee of 40 USD plus 15.2 pct tax totaling 46.08 USD per night- includes complimentary yoga classes through Beach Yoga SoCal- priority bicycle rental- WiFi- complimentary newspaper- welcome drink at check in- access to sanitized fitness center- complimentary water bottles placed in room upon arrival.
Hotel opened in 1969, renovated in 2002.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: [Mon - Sun] 06:30-13:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: US$125.00 per pet per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa, UnionPay, JSB, DinersClub
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- Wi-Fi in public areas
- Heated pool
- Private parking
- Car charging facilities
- Valet parking
- Taxi booking service
- Restaurant
- Multi-function room
- Fax/copying service
- Wedding service
- Conference room
- Concierge service
- Luggage storage
- Tour and ticket booking service
- English
- French
- Spanish
- Snack bar
- Halal meals provided
- Bar
- Alcohol-free rooms (on request)
- Lobby bar
- No smoking in public areas
- Elevator
- Spa
- Surfing
- Windsurfing
- Diving
- Horse riding
- Gym
- Public beach
- Dry cleaning
- Laundry service (on-site)
- Clothes steamer
- Children's meals available
- Children's pool
- Assistive listening devices
- Braille signs
- Pool hoist available
- Handrails on stairs
- Pool ramp available
- Stair-free main entrance
- Wheelchairs available
- Accessible rooms available
- Smoke detector
- CCTV in public areas
- Fire extinguisher
The nearest beach is located on the distance of 190 m. It takes 3 minutes To the beach!
Street view
Video: The Viceroy Santa Monica: Ride in the Heart of Santa Monica
Map
Reviews
Upon check in, the staff tried to deny my booking due to lack of upfront payment. After a frantic call from me halfway across the work to my travel agency, it turned out all was good and the hotel had simply missed an email from the agency because it was answered by another team member. You would think there’s a better way to track this if people knew what they were doing.
On day 2, my key card was abruptly deactivated without communication, verbal or over email, leaving me unable to access my ID and wallet. Apparently the payment had not been charged at check in, as it should have been when I was present and the travel agency was on the line, but a day later, and it had been declined. Another anxiety filled day later, once it was daytime and business hours for the agency, I had to get this sorted out.
No apology from the staff for either incident, zero communication of any potential issues with bookings prior to check in, and no consideration for the hassle of time zones for someone who is traveling intentionally. They think they can get away with it because you don’t have any options at that point.
Needless to say, there are better and more professional hotel options in this area - I’d suggest people save themselves from this kind of customer service and anxiety.
Elevator was broken for entire duration of stay which meant the service elevator was required to get to and from room, which did not even have access to the lobby- we had to exit the building into the parking lot just to get back to the lobby.
Restaurant food quality was excellent, and outdoor pool area was pretty. This was probably the highlight of the stay. But based on the price, I would expect a little more of a "luxury" experience. Not even coffee and tea in the room was a disappointment. We were offered a welcome drink at check-in, but then told to come back later because they were out of glassware.
I booked through Amex, so did receive $60/day for breakfast, which was just barely enough for 2 entrees and coffee/tea. $100 resort credit was quickly used up for a lunch: a burger, fries, beet salad, and two cocktails. They were able to get us into a King room/partial ocean view at 12pm upon check-in, however no upgrade was available, and the late checkout benefit was limited to noon.
Overall the food was the best part, but I wouldn't go out of my way, especially if you aren't booking through Amex for the freebies.
The amenity fee of $40 (mandatory) is steep, especially since a single overnight stay makes it almost impossible to use any of the facilities. (It was way to cold to think about using a pool.)
Cordless charging stations in the room are also quite nice and convenient.
Frequently asked questions about Viceroy Hotel
How much does it cost to stay at Viceroy Hotel?
The cost of living in Viceroy Hotel depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from Viceroy Hotel to the nearest beach?
It takes 3 minutes to reach to the nearest beach.
What are the check-in and check-out times at Viceroy Hotel?
Check-in at Viceroy Hotel is possible from 15:00, check-out is until 11:00.
Does Viceroy Santa Monica have a pool?
Yes, Viceroy Santa Monica has a swimming pool for guests.
Are pets allowed at Viceroy Santa Monica?
Yes, pets are welcome at Viceroy Santa Monica, but we recommend calling ahead to confirm details (e.g., pet size, fees).
How to get to Viceroy Santa Monica from the nearest airport?
The nearest airport is Los Angeles International Airport, located about 20 mins from hotel by car (17.9 km) away.
What’s the cancellation policy at Viceroy Santa Monica?
The cancellation policy at Viceroy Santa Monica depends on your room type and booking terms.
Does Viceroy Santa Monica offer airport transfers?
No, Viceroy Santa Monica does not provide airport transfers for guests.
