Four Points by Sheraton Los Angeles Westside in Los Angeles

Latina at the front desk and deeyahh went above and beyond to our stay ! Please if your considering this location please book here the staff is incredible and they go there go and go above and beyond! From booking online to the smooth check in everything was fantastic and smooth! The hotel and room was spotless which was a great plus. Breakfast was included nice buffet style for you if you into Continental breakfast! Affordable price parking onsite and right off the freeway will be booking this location for future days ! Great experience

Good location walking distance to a mall with plenty of food options. The staff is excellent - Richard at the front desk stood out - nice conversation at check in about mutual travels and a love of donuts. He went out of his way to pick me up a chocolate old fashioned from local favorite, Randy’s. Well done!

This is seriously the nicest Four Points I’ve stayed at. I normally don’t stay at Four Points properties because they are typically older and feel cheap. However, this one is newly renovated with a modern yet rustic feel and nice finishes. And it’s clean! The bed, pillows, and duvet are high quality and super comfy…I’d care to say even more so than other Bonvoy properties in this price range.

(Be sure to ask for a room on the “quiet” side…which is the side facing away from the 405 freeway)

My family and I were here for 4 nights during the christmas holidays. The first night we found the highway adjacent to our windows really noisy and requested for a room change. Apparently all double queen bed rooms face the freeways. Dehey was really great and tried his best to find a solution for us. Ultimately our family opted to squeeze into one King bed room type with a rollaway bed. It was tight but at least we got some good sleep to continue our trip. Both Dehey and Manager Adey were patient and even helped adjust our room rates down for our downgrading of a smaller room. Ultimately if you can sleep easily, it should be okay. But our family home had soundproof glass so we have been used to extremely silence during sleep.

The daily breakfast were okay in my opinion if it came with the room package (eg. A $30~ top off to feed a family of 4). Not worth it really if regular price at $20 pp. we liked the fresh waffles and hashbrowns though.

Throughout our 4 breakfasts we had two different servers. I find it funny that we identified their serving styles a little different. The lady server puts a jar of cream next to the coffee. While the male server likes to bring coffee and cream to us directly. Both were fine to us and they were completely nice. Just thought the hotel may want to know and have some consistency.

On our last morning, a housekeeper knocked on our door at 8am to ask when we will check out so she will come back to clean. I have never encountered this before. i found it very strange and we were still 3 hours from our checkout time. We couldve still been sleeping.

One last thing, due to hotel being upgraded from older furnishing I assume, the hardware are a little dated still. The exhaust fan in the bathroom was little to none. So the room was super humid and steamy after every shower. Not sure what they can do about it. But aesthetic furnishing are all modern and new.

Thanks again Adey and Dehey for going above and beyond. Overall i think the price matches with the quality.

I give 5 stars alone for the customer service here. I can’t remember all the names but the girl at the front desk Adina maybe? Anyways but her and the assistant manager were so pleasant when I was honestly a pain in the rear. I only choose nicer hotels such as four points because I am such a sensitive sleeper and I need a nice bed. This one was not up to my standards and a bit drafty plus the weird smells and no fan in the bathroom. I couldn’t sleep and thought I was screwed for my vacation. Adey the manager let me cancel my reservation early even though I went through a third party. Such an amazing gesture and so appreciative.
Other facilities are very nice such as gym and the bar/restaurant are over the top nice. I just think the rest of the rooms need to be updated and def need new beds for my over sensitive back. If you aren’t a baby with sleeping like me I think you’ll be fine here.

nice area. next to the mall to get all that you need. and the neighborhood around is safe too

The stay was good and neat

The staffs are so kind. The location is convenient as a shopping mall is just cross the street.

The hotel was near & clean & away from the city so was quiet. The was a mall bang opposite the hotel so it was very convenient